Matthews Dental Associates

Mia Liv

When my daughter was 2 we started looking for a dentist. We went to quit a few places that just didn't make me feel good about them working on my daughter. We then came across Dr. Katie Matthews and went in for a check up.

HANDS DOWN BEST DENTIST EVER !!!! The office was so kid friendly and the staff is absolutely amazing !! They are all so caring and loving. If any child should be afraid of the dentist it should be mine BUT nope she loves going to see Dr. Katie ❤️

November 30, 2016

Ryan Clingman

EDIT: In less than two years half of the fillings my daughter had done here have required repair or replacement by another dentist, despite excellent brushing and regular checkups/cleaning. STAY AWAY! Original: The actual pediatric dental care was great, but how they run the office and communicate with patients is terrible. 8/10 calls to them just ring until they go to voicemail and you can't get anyone on the phone. It took me days of calling periodically to get someone on the phone to schedule the first visit after being referred to them. After the first diagnostic visit we then had to wait MONTHS for the first available slot to actually do any work.

They gave me a bunch of details verbally, but then didn't give me anything in writing, especially for the cost. I was told in advance one price for the the services (verbally), but only find out after the fact when the bill arrives that they are apparently out of network which means that we owe thousands more than we were told. Every doctor I have been to will clarify that before proceeding that a service is going to be out-of-network before and up front about the increased cost. Our final cost is about double what were initially verbally quoted. Essentially does not participate in-network with dental insurances.

Being out of network is one thing, but the constant stream of poor communication and surprise bills have left a sour taste in our mouths. They implied that everything would take place at one hospital, only to find out at the last minute that the procedure will be at a different hospital than we originally thought. We already had negative feelings about the whole experience before the bills came in, and that was just the last nail in the coffin. We will not be returning and if you do go here ask for everything in writing.

August 8, 2024

Heather Champion

What a terrific experience!! My 7 year old had several cavities and I took her to many places to get consultation on the work that needed to be done. When I found Katie Mathews and her office I knew they were professional, knowledgeable and so worth the drive! My daughter had a great experience and no pain!! Happy momma right now!

February 16, 2022

Kim N

Matthews dental is such a kind and comfortable dentists office. We book way far ahead so we get the appointment slots that we want. If you have to change there is a wait to get back in but it is worth waiting for. Dr. Katie is the kindest, calmest, most compassionate pediatric dentist I have ever met. Our kids are completely comfortable in the dentist chair and we have always been seen immediately at the time of our appointment with no waiting.

The hygienists are so nice, gentle and effective and kids actually look forward to their cleaning in front of a TV. The front desk ladies are sweet and provide excellent customer service. We’ve never had a billing hiccup or an issue. No overcharging or insurance issues. In short we will never leave until they kick us out!

November 4, 2021