My Community Dental Centers ~ Big Rapids

DONA CAVANAGH

My grandson/foster son is 8 years old and Autistic. He has communication barriers and sometimes has problems with following directions.

Everyone, from the reception staff to the hygienist and the dentist, was super patient with him! They repeated directions gently and kindly, they were patient with him when he got a little impatient with the process and they treated him with respect and kindness at all times. He's excited to get to his next appointment! Highly recommend!!

April 30, 2025

Jessica Wernette

Medicaid patients beware: You will be discriminated against here. The office staff is horrible and extremely condescending if you question anything they tell you, including the office manager, who is more interested in gaslighting & talking over you to defend the way they treat patients rather than trying to hear and understanding frustrations. If you're a Medicaid patient and have a problem you need to be seen for, they will lie and say the only way to be seen is if you're one of their lucky callers in the 8am, "emergency appointment lottery" to get a same day appointment, but it's almost impossible to win one if these even if you call the moment the clock hits 8am and if you get frustrated, they say, "You're one of ten people who called, you aren't the only one not getting seen," which means that every day they're leaving 8 people without care. BUT what they won't tell MC patients unless you ask is that you can self-pay a mere $33 for an exam, instead of having to wait until your next scheduled cleaning or participate in their lottery. They often call the week before an appointment you've had scheduled for months just to cancel it because they, "don't have a provider available" and then only offer like 1 other alternate time up to 5 months later because by then, their schedule is too full to offer any flexibility, so your time and needs don't matter to them at all.

They literally don't care. Their wait times in between seeing pediatric patients has drastically increased over the past few years - my 4yo is being forced to wait over a year between her, "6 month" routine cleanings, so preventative care isn't a priority here. They've claimed that's due to being short-staffed, but they've been claiming that for the last 3 years, hire somebody already! The cherry on top is that despite having over a year wait time between my 6yo son's regular cleaning, they were able to get my 2yo old in as a new patient in less than 2 months of me calling to schedule, so they'll prioritize you if you're a new patient. . .

just to totally neglect your care after the first appointment to 12 months until her next one. Office manager and staff blames corporate for continuing to take on new patients while neglecting the current ones. The hygienists and dentists are great, but I absolutely NOT recommend this office to anyone who expects any real quality of care or having their kids seen twice a year for cleanings.

June 30, 2025

Theresa Stevens

I was seen on 4/25/2025 for an emergency visit. I have been a patient for many years and it was one of the best visits I've had there thus far. They were able to get me in that same morning and I didnt wait very long in the waiting room. The hygienist was very professional and polite. Dr. Mike asked how he could help me and after listening to me, helped me figure out a care plan and even offered information that could possibly be of assistance to me.

After this visit, they were able to move my next appointment up to only a week away. Before this emergency visit, I hadn't been to this location for a few years. New dentist, different hygienists and even office staff. . . new staff for this location has made a difference in the world in how I felt as a patient! Will definitely be returning to this location! Ty to all the staff at MCDC in Big Rapids!

May 17, 2025

viviana zamarripa

The warm welcome when I came through the door Greeted by Dawn made me feel at ease. I hate the dentist. Krystal My tech made me feel so comfortable with asking questions and having great responses and making sure and knowing that my anxiety was high, About the dentist when I use those creepy things and all the dental toolsshe just made it feel like it was OK and everything was gonna be all right and that we will come to a solution For my dental plan.

Doctor Mike got jokes Made me second-guess myself, but just help me get more relaxed. And Christina is very thorough about explaining and helping you understand your appointments and what to do. I think this place has a great Staff and very friendly.

I’m super excited to be working with them even though I hate the dentist one of my top Places I would recommend I think the only downfall is their waiting list, but if you are persist And won’t work done you will call consistently to get a opening and I didn’t know that and now I do so I can’t wait To be up there, but get an appointment cause I’m not waiting That long. Super excited though to get my smile back

June 26, 2025