Dentist in West Union, OH
Monday
Closed
Tuesday
8:30 AM – 4:30 PM
Wednesday
Closed
Thursday
Closed
Friday
Closed
Saturday
Closed
Sunday
Closed
Address
12257 State Rte 41, West Union, OH 45693
Phone
(937) 779-3172
Website
http://www.naylororthodontics.com/west-union-office-location
I don’t post many bad reviews, but I think other people should be aware of how difficult this office is. I tried to set an appointment up for my child who has Caresource and when asked my address, the employee said that we might be too far away to receive services? I asked what an acceptable amount of miles is and she said their policy is you have to live 50 miles or less away. I said cool, we live 38 miles away. Then she says that I’ll need a referral, again, cool. I call my dentist and get the referral sent.
I call back to schedule an appointment and am told they never received the referral. So I call my dentist back and they call the west union orthodontic office and are told it’s actually an issue with how far away we live. Of course my dentist just tells me this. So I call back again and ask to speak with a manager and let him know how I’ve been lied to even when I am within their distance policy and he puts me on hold for 5 minutes and comes back and says “the actual issue is that we are no longer accepting NEW patients with Caresource”. So weird, because that’s a completely different story than any of the stories I’ve been told so far.
Absolutely weird vibes. The reception lady is rude as can be and this distance policy (that I would be traveling, not them) is absurd. Save yourself the headache and go to a different orthodontist!
April 2, 2025
12257 State Rte 41, West Union, OH 45693
Address
12257 State Rte 41, West Union, OH 45693
Phone
(937) 779-3172
Website
http://www.naylororthodontics.com/west-union-office-location
Make an appointment now and experience the difference.