Dental Clinic in Wyoming, MI
Monday
8:00 AM – 5:00 PM
Tuesday
12:00 – 8:00 PM
Wednesday
8:00 AM – 5:00 PM
Thursday
8:00 AM – 5:00 PM
Friday
8:00 AM – 12:00 PM
Saturday
Closed
Sunday
Closed
Address
5102 Byron Center Ave SW, Wyoming, MI 49519
Phone
(616) 534-8133
Website
http://www.nelsonfamilydentalpc.com/
Wife and I requested new patient appt. Hygienist took as many x-rays as billable and told us that we need deep cleaning. Delta Dental insurance did not approve the deep clean and Dentist never bothered to inform us that we have to pay $315 each out of pocket for deep cleaning that we DO NOT need.
Watch your mouth and your wallet with Nelson Family Dental. Also, they squeeze in as many patients in the hour with no respect for people's time. Disappointing experience! Tried writing a review on Dentist website but couldn't - Error 404
February 11, 2025
Nelson family Dental is the best. Great doctors as I have seen both Dr. Nelson and Burcham. Ashley, my hygienist, is very knowledgeable, kind, and even when I’m the last patient of her long day, she gives me undivided attention and cleans my teeth better than other hygienists elsewhere. Highly recommend their practice and Ashley!
February 5, 2025
Loved Dr Matt. Needed a teeth cleaning that was causing inflammation in my gums. Friday the lady told me, when I was stressing about payments, that "she wasn't worried about it" "we'll figure it out". Implying or so I assumed they were working with me. When I called to confirm it was a different story and as I was already stressed out and I admit that. I went out of my way to barrow the money needed.
When I called back , I rescheduled the appointment. How ever when I was politely trying to explain my perspective of what happened the girl on the phone was saying extremely sarcastic confrontational comments. "Well if you want to argue we can cancel or see you at 11" umm I wasn't arguing ,I was trying to get you guys to understand my perspective and even apologize on my end regardless of not really feeling I needed to. I know what was said when I was there Friday and I couldn't even talk to the person I spoke to on Friday to get an understanding of what I apparently misunderstood. The thing is this girl has been rude on the phone before and is the only negative person at this practice I've dealt with. Everyone else is GREAT.
Dr Matt has helped me over come EXTREME anxiety with dental work. How ever compassionate Doctors don't make up for rude staff members. Would love to hear from Dr Matt to talk about this if they care to keep my business.
March 17, 2025
Loved Dr Matt but he needs to reconsider his scheduling and hygienist staff. I was told to schedule a special type of cleaning, which I scheduled months out. This type of cleaning requires each side to be done at separate times. Now because of their horrible scheduling they are trying to reschedule one half of my mouth to be cleaned MONTHS after the other half is cleaned. I had to request time off work to have this procedure done for them to call me 2 days before to “reschedule”.
My kids and I will no longer be going to this office. The staff has no care about committing to what they put on the schedule and I have never dealt with a worse medical staff in my life. I would never recommend this office to anyone because of their rude office manager.
May 21, 2025
5102 Byron Center Ave SW, Wyoming, MI 49519
Address
5102 Byron Center Ave SW, Wyoming, MI 49519
Phone
(616) 534-8133
Website
http://www.nelsonfamilydentalpc.com/
Make an appointment now and experience the difference.
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