New York Dental & Implant Center

Cricket Brady

The front desk has been amazing. I believe her name is Jennifer she is very efficient and knowledgeable. She was also understanding when I had my moments of being upset.

July 9, 2025

Isabelle MacDonald

This is one of the most amazing dental offices I’ve ever experienced. They are very welcoming and accepting of patients with anxiety, patients who have to bring their kids, and patients who have problems that they are embarrassed of. My husband and I came in for appointments together today and my husband needs a lot of work done, that he very reluctantly agreed to do. The receptionists were so helpful with setting up his many appointments with me and explaining all of his procedures to me, as I was in my own appointment during his.

They explained all of the covered things and uncovered things. We very much appreciate everything this office does! And the dentists are SOO nice and welcoming. 😀

April 30, 2025

Rebecca Shauger

Absolutely love coming here, even with my FEAR of the dentist. I'm treated with complete respect from the minute I walk through the door until the time I leave. The dental hygienist Lance was AMAZING and one of the kindest people i've ever met. Thank you for making me feel completely comfortable, heard, and validated.

I almost didn't want my appointment to be over lol. Keep doing an amazing job! Can't wait to go back in 6 months and I NEVER thought I would say that.

May 28, 2025

Kamaria Gabourel

I began my treatment at New York Dental in December, and unfortunately, my experience has been consistently disappointing. Despite scheduling appointments well in advance, I’ve faced multiple last-minute cancellations—often just days before—without adequate explanations. This lack of reliability has significantly delayed the completion of necessary dental work. Communication is another area where the practice falls short. The dentist rarely explains procedures or discusses treatment plans, leaving me anxious and uninformed during visits.

As someone who experiences dental anxiety, clear communication is essential to feeling comfortable and safe. Discussions about clients not attending dental school or scheduling are inappropriate during treatment sessions. The focus should be on the patient currently receiving care. Adding to my concerns, I was informed that I needed a root canal. While waiting for the procedure, my tooth broke in half.

Despite numerous calls to the office, I have yet to receive a response or a plan for addressing this urgent issue. Overall, my experience suggests a lack of empathy and professionalism. Patients deserve timely care, clear communication, and a respectful environment. I hope this feedback encourages the practice to make necessary improvements.

May 26, 2025