Noble Creek Family Dentistry

Ryan Smith

Professional, courteous, and always on time. I've gone here for nearly 8 years and it's always felt like family in addition to receiving exceptional dental care.

January 7, 2023

S M

I WOULD HIGHLY RECOMMEND DR. HUSEMAN!! ☆☆☆☆☆☆ So I am one that has ALWAYS HATED going to dentist. A lot of bad experiences. I broke a tooth on Saturday. I called Dr.

Houseman's ofc this morning as soon as they opened and they were able to see me right away. The staff is AWESOME and Dr. Huseman is the best dentist I've ever dealt with. VERY NICE AND VERY INFORMATIVE AND VERY CARING AND VERY PROFESSIONAL

March 7, 2023

Bianca Strode

I’ve been a patient of Dr. Huseman for the last 12 years he’s been a great dentist, very professional, welcoming, ensures his patients are comfortable and answers any questions regarding patients care. I do not reside in Noblesville and have traveled to him all these years due to his great service. When my child was born, I scheduled her to be a patient which she has been for the last 2 years. Throughout those years, his receptionist Anastasia has been rude and unprofessional when scheduling appointments with me as well as rescheduling appointments. When speaking with her she has a negative attitude, talks over me while I’m talking and rushes me off the phone.

Almost as if she doesn’t want us to be patients there. I requested to speak with Dr. Huseman, at his convenience, to discuss my experience with Anastasia and this request was denied. Although, we have given this dentist office years of support, they do not care about customer loyalty or customer service. I recommend better customer service, a customer care line, office manager, or the office record calls if no one is willing to accept constructive criticism or have difficult conversations. These could all be good strategic/measurement tools to use to prevent bad customer service and present bad customer service if it continues.

Remember who you have on the frontline of your business is the most important because they represent you. If I can’t be heard to discuss a complaint with a receptionist I know for a fact I won’t be heard if there’s a concern with my dental care. I no longer recommend this dental facility.

January 13, 2021

David Mayhew

Dr. Huseman and his team are great. Not only do I trust them with my teeth, but I love that they are very clear about costs and insurance coverage and get my consent before proceeding with work in my mouth. It's a shame Anastasia left, but I'm sure the new front office team will be good, too.

September 27, 2022