Northlake Family Dentistry

Eli Orth

I found Dr Pom through google reviews after needing to find a new dentist and I was very happy with my experience. It’s rare to find a dentist who personally does your tooth cleaning and Dr Pom was very transparent in what was needed for the appointment so there were no surprises billing wise. Her staff is very polite and Dr Pom keeps a high standard of service.

The only thing I would improve is that sometime I’m unable to get a hold of the office via phone. Overall, this is a great family dentist practice and they value their clients comfort.

August 25, 2022

Keith

There was misinformation given about insurance coverage. Northlake FD led to believe my dental insurance would cover 90% of the work, but after my initial visit, I was only reimbursed 30%. Just make sure you get everything in writing before your first visit. Otherwise, the practice seems nice, clean, and professional.

August 24, 2024

Muluken Demissie

We went to this location after seeing thier good review but our experience was extremely disappointing. The Dr almost refused to do the basic cleaning service which is covered by our insurance. They also did some additional examinatin without consulting us and made us pay for it. We were told the payment we made was final but after a couple of weeks we recieved addiotional payment.

Such kind of dishonesty was the reason we left our previous dentist but it seems this is even more disappointing. I do not recomment it at all.

November 19, 2024

Lili Santiago-Silva

Northlake Family Dentistry is great. I was new to area and my husband was the one who recommended them. I love Dr. Pom and staff. Very friendly and professional. They send reminders of your appointment and I have never had to wait more than 5 minutes upon arrival. I've had no problems or "surprises" from my insurance. Dr. Pom is very gentle and I have no complaints.

February 27, 2024