Northwest Michigan Health Services Inc.

Northwest Michigan Health Services Inc. (NMHSI) - Shelby is a vital healthcare clinic located at 119 S State St, Shelby, MI 49455. It is a part of a larger network of health centers operated by Northwest Michigan Health Services Inc., which also has locations in Traverse City, Benzonia, and Manistee. NMHSI is a Federally Qualified Health Center (FQHC), meaning it is a community-based healthcare provider that receives federal funding to provide primary care services in underserved areas. This designation underscores their commitment to offering comprehensive and affordable healthcare to everyone, regardless of their health insurance coverage or ability to pay. The Shelby clinic offers a wide array of integrated services designed to address the "whole person" through medical, dental, and behavioral health care. Medical services include primary care for all ages, pediatrics, physical exams, immunizations, chronic condition management, preventative screenings, and women's health services (gynecology/contraceptive services/prenatal care). On-site pharmacy services are also available at the Shelby location. Dental services encompass general dental care for all ages, including cleanings, X-rays, fillings, crowns and bridges, and limited root canals. For behavioral health, the clinic provides mental health counseling for all ages, addressing issues such as depression, anxiety, stress management, relationship concerns, substance use, and coping with chronic illness. NMHSI is particularly known for its patient-centered approach and its efforts to remove barriers to healthcare access. They offer a sliding fee program based on income and household size, and assist patients with health insurance enrollment, including Medicaid and Medicare. Additional support services include a discounted drug program (340B Program), extended hours, telehealth options, 24/7 call service, self-scheduling, an online patient portal, and transportation assistance when possible. Bilingual staff and confidential interpretation services are available to ensure effective communication for non-English speaking patients. The clinic also helps connect patients with various community resources for daily needs like food, housing, and education, and coordinates care with specialists when necessary. The team at the Shelby clinic includes providers like Kendra Taylor, FNP, for primary care, and Amy Ramthun, LLMSW, for behavioral health counseling, alongside dental hygienists and patient support staff. Patient testimonials highlight the compassionate and comprehensive care received, often praising the staff's kindness and the clinic's commitment to making healthcare accessible and comfortable.