ORA Dental Studio - Gold Coast, Chicago

Darlene Yack

Living in NW Indiana and being retired from my Chicago job for over 7 years, I still travel to Ora Dental Studio Goldcoast. After trying a few dentists in my area, none of them can compare to Dr. Kralj. His technology, dental care, ethics and staff are the best!

October 16, 2024

Phil Yoast

After enduring 8 long years of Invisalign treatment at ORA Dental, I am beyond disappointed and frustrated with the lack of results, communication, and professionalism. Despite detailed upfront promises of a transformed bite and smile, my journey ended in failure and an eventual referral to an orthodontist—a step that should have been considered much earlier. Instead, the doctor repeatedly insisted on continuing with the Invisalign approach, despite the lack of progress. Throughout the entire process, I was consistently left in the dark about my treatment, often going months—sometimes up to 6 months—without any communication from the office. Each routine dental visit felt rushed, and necessary treatments were frequently delayed until after Invisalign was completed, further prolonging my dental care.

The dentist’s involvement was minimal, with barely any meaningful interaction, leaving me feeling that my concerns and dissatisfaction were never a priority. It became painfully clear that my treatment plan was never taken seriously. The only positives in this clinic are the two dental hygienists I was fortunate to see, Jessi and previously Kelly. Their professionalism, attentiveness, and genuine care were the bright spots in an otherwise deeply disappointing experience. It’s unfortunate that their dedication is overshadowed by the overall lack of commitment and transparency from the dentist and office staff.

I expected far more from a practice that promised to help me achieve a better smile. I strongly urge potential patients to consider my experience and think carefully before committing to any treatment at ORA Dental.

September 7, 2024

brooke hyman

I have been to many dentists, orthodontists and doctors in my lifetime and Dr. dr Mladen Kralj and his office is the absolute best. I actually look forward to going!

March 26, 2025

Gregory Stellatos

The process started innocently enough. I went to Dr. Karlj in October based on a friend recommendation. I went in for a cleaning and he noticed that I had a post put in but was missing the tooth and he said that he can do that service for me. Happily I obliged since I wouldn’t need to come back for another appointment. It took about 30 min, he took a mould of my mouth and said someone would reach out in about 3 weeks when the tooth arrives. I went to check out and bring a cash customer, was charged almost $4,000 for this. It seemed quite high but the process had already started so I went with it. Now let the hellish nightmare begin. Within 2 weeks or so, as I was going over all my insurance documents I realized I actually had dental insurance…obviously i was beyond excited. I submitted my insurance documents to the office via email as directed when I called them over the phone. I didn’t receive a response so after a week I called the office again to just confirm they have received my email.

I was told the office manager is out of the office and won’t be back until the next day. I called no less than 12 different occasions over the course of the following 2 weeks with absolutely no direct answers and the constant run around. Eventually I was able to get a hold of the “office manager” and was told they submitted the paperwork. I asked for confirmation or some type of evidence and was told they are unable to provide anything but to just “trust me. ” Fast forward to 3 months removed from the initial visit and I still have received any word about my insurance or my new tooth so I begin calling again. Numerous phone calls during regular business hours went unanswered and voicemails went unreturned. Emails to the office also went unanswered. After about 2 weeks of continuous follow ups, I was able to get the “office manager” to update me on the status of everything. I was told that they can’t submit an insurance claim until I have received the tooth. And the tooth has been delayed due to unknown reasons. I was eventually able to schedule an appointment for the tooth to be inserted the following week. Mind you this is now FIVE MONTHS from the first appointment (imagine going that long with a missing tooth!) I eagerly went in to get my tooth inserted only to find out that it DOESNT FIT! I was given some have assed reason and was told that someone would call me in 24-48 hours with further direction.

Well of course the time frame came and gone with no communication. At this point I was completely fed up and asked for a complete refund. I’ve been texting the “office manager” and they agreed immediately to issue me a refund. I expressed the urgency of the refund since it is A LOT of money. After several days had passed and I still didn’t receive the refund (is anyone surprised at this point), I contacted them only to be given the run around. “Refunds take time because they go thru our main office”. Then “our accountant needs to review and approve it” blah blah blah. It has been over a month now and I still haven’t received the refund. So this whole process has taken almost 6 months, I’m out almost $4,000 and I still have a missing tooth. Thanks for coming to my ted talk.

March 8, 2025