Orthodontic Specialties, P.C.

A Wood Ridge Christmas

Dr. Murphy and his staff are top of the line. My appointment went very smooth and on short notice, no less. They are very accommodating, professional and kind. I felt that my needs were very well taken care of and questions were answered. My kids loved the play area as well. Thank you very much for taking such good care of all of us.

November 16, 2017

Teri Howard

Dr. Murphy was my girls orthodontist. He did amazing work on their teeth. He’s kind, caring, and takes time for his patients. My girls have beautiful smiles, and this helped build their confidence. The office is welcoming, and all the ladies that work with him are so sweet. I would recommend Dr. Murphy, and his staff to everyone.

April 4, 2022

Rachel Lewandowski

Dr. Murphy's work is phenomenal!! My oldest son had an elongated palate from sucking his thumb for years. Dr. Murphy was able to fix that and his teeth. Now my youngest son is in his care with an underbite. Dr. Murphy is fixing that as well. As a mother in very pleased with the work he has done on both of my sons. Plus, his staff is amazing as well!!! Wouldn't take my kids to anyone else!!!

January 13, 2023

Joseph Mueller

I had a rather disappointing experience with Dr. Dean Murphy's Orthodontic Specialists based out of Rockford, IL. Despite having insurance coverage that explicitly outlined the full payment for my orthodontic treatment aside from $200, the office refused to accept the Explanation of Benefits from the insurance companies. Instead, they demanded an upfront down payment of $800, which was $600 more than the total cost after insurance coverage. To add insult to injury, after reluctantly agreeing to the down payment and commencing a two-year monthly payment plan, I was informed halfway through the plan that the office would no longer accept my preferred form of payment, American Express, citing a slight increase in credit card transaction fees.

It's baffling that they would penalize customers for their internal operational issues rather than ensuring a smooth payment process. Moreover, the rationale provided by the office, claiming they had been "burned" by previous clients, did little to justify their draconian payment policies. It's evident that their practices prioritize profit over customer satisfaction and convenience. Overall, my experience with Dr. Dean Murphy's Orthodontic Specialists left much to be desired.

The lack of transparency, insistence on unnecessary down payments, and arbitrary changes to payment methods create an atmosphere that is far from family-friendly. I would caution others to thoroughly explore their payment policies and consider alternative orthodontic providers before committing to treatment with this practice.

January 18, 2025