Detailed Introduction
Pacific Dental Services (PDS) is a prominent dental support organization (DSO) founded in 1994 by CEO Stephen Thorne IV. Headquartered in Irvine, California, PDS operates on a model where it provides comprehensive business and administrative services to numerous affiliated dental practices across the United States. This includes managing billing, payroll, marketing, insurance, and technological infrastructure, thereby enabling dentists to maintain clinical autonomy and concentrate primarily on delivering patient care.
PDS is known for its commitment to integrating dental and medical care, utilizing advanced technology such as Epic Systems' electronic health record system (the first DSO to do so), CEREC® CAD/CAM for same-day crowns, CBCT imaging, and saliva diagnostics. This technological emphasis aims to enhance the quality and efficiency of care, providing a holistic view of patient well-being and facilitating collaboration between dental and medical providers.
The organization also offers a unique "path to ownership" program, allowing dentists to eventually own their practices after gaining experience within a PDS-supported environment. This program provides mentorship and business support, combining the benefits of independent ownership with the resources of a larger organization. Furthermore, PDS supports professional growth through PDS Health University, which offers continuing education courses in clinical skills, patient experience, practice management, and leadership.
Beyond its business operations, Pacific Dental Services is deeply involved in philanthropic efforts through the PDS Foundation and its partnership with Smile Generation. These initiatives focus on improving oral health access for underserved populations, including individuals with special needs, and supporting various community service events, both locally and internationally. They engage in donated dentistry programs, offer paid volunteer time for team members, and support causes like charity: water and Special Olympics International.
While reviews from employees on platforms like Comparably show mixed sentiments regarding culture and compensation, PDS is recognized for its extensive network of supported offices (over 800 in 24 states by 2020) and its commitment to technology and integrated care.
