Peninsula Community Health Services - Silverdale Medical and Dental Clinic

Kathy Larsen

Please read my google review for the Poulsbo location to get the story from the beginning, never go to Poulsbo! We have an appointment at the Silverdale location instead to get two small fillings done. I called to explain again her concerns and needs. We are hoping to finally find a compassionate dentist who will actually listen and make her experience one she will be ok with. Boy was I wrong! The appt was at 8:30 am, we got there 10 min before. I had called twice to make sure they understood my daughter was very anxious and had terrible experiences at the dentist, that they don't listen to her and do whatever they want, without consent. I called twice before the appt to make sure they understood and the Poulsbo location had also sent info ahead. When we got there they didn't get us in for 20 min. Then the dentist explained options, like coating her teeth with something to help reverse the cavity. My daughter did not want the shot and the dentist said she was not comfortable doing it without.

My daughter said can my mom cover my eyes when the shot is being done. The dentist explained she didn't feel comfortable doing the procedure, my daughter said I will be fine, I will just shut my eyes, and could she just do it, so she didn't have to keep agonizing over it. The dentist kept saying she wasn't comfortable, and the coordinator came in to say maybe they should try another day or something else. My daughter begged for them to just do it! The dentist walked out, and the coordinator came back to say, we would have to come back, there wasn't enough time to do the procedure, and that my daughter needed a 1. 5 hour appt and was only given an hour, which they started late. My daughter was in tears by then since she pushed herself to get to this appt after the epic failure at the Poulsbo location. The very rude coordinator did find an appt at the key center location later that day. We went to our appt at the key center location, I had called ahead again because I wanted to make sure they understood her anxiety and sensory issues. They said they understood and out of curiosity I asked what the Silverdale coordinator had said to them.

They completely lied and said my daughter has asked for me (her mom) to sit on her and hold her down!! I was so pissed. That was a blatant lie, she only wanted me to put my hands over her eyes and then said she would be ok and to just close her eyes and assured them she would sit still. Finally, we found a dentist that actually listens and cares! Dr Lee in the key center location was very kind, explained everything he was doing, asked if she was good with it and tested the spot where the cavities were and said two were not really cavities and to use fluoride rinse to heal them. He also said the one that needed a filling was on the surface and she didn't need the shot at all!! He even said she could take the mouth guard thing out because it was bothering her and teased her to not bite him. The whole procedure took 10 minutes. He was so great; she actually feels like she can trust a dentist after all these years! Please if you have a child with anxiety or even yourself, don't go to Poulsbo or Silverdale locations. Go see Dr. Lee in Key center.

September 8, 2023

J S

Really professional staff. Dr. Okinawa was great. Fun decorations.

April 13, 2025

Sophie Allison

Went to call the silverdale location to make an appointment. A person named Erin answered the phone, I explained my situation to them. They not only kept misgendering me, they would not give me extensions to their supervisor to pull the call.

I repeatedly told this person I am not a Sir, and they continued with this behavior and told me there was nothing they could do until tomorrow. Andrea was the name given to me by Erin, which is her supervisor I guess before I disconnected the call after being disrespected several times. I don't know what's going but her calls need to pulled and she needs to fired

November 11, 2024

Christian Koehn

Worst experience I’ve ever had. Two of my three scheduled appointments were canceled and I was forced to wait 2 months to get back in for my appointments that I desperately needed. Would not recommend this place if my life depended on it.

April 3, 2025