Peters Creek Dentistry

Parisa Farahani

They are incredibly responsive, answering calls promptly, which I really appreciate. The entire experience was excellent. They are fast, professional, and efficient. They respect my time and offered same-day cleaning with my exam when they realized it wouldn’t take long, saving me from having to make an additional visit.

September 4, 2024

Sara Warden

Appointments rescheduled 3 times due to “provider unavailable,” had to wait additional 6 months for rescheduled. Given a diagnosis and treatment plan, thankfully I fought a second opinion and found it was unnecessary and misdiagnosed. I will not be going back. My daughter had an awful cleaning experience.

May 4, 2025

Lori Lynch

Dentists and hygienists fine. Office staff the worst I've ever seen due to turnover last year. I've been a patient for 15 years and always pay my bills promptly. I was going from employer insurance to a private pay plan and called the office to be sure they participated in the network of the plan I was purchasing and they said they did. I purchased the plan and found out they were out of network. I paid for insurance for preventative care and had to pay the bulk of the charges out of pocket due to them being out of network. My husband had xrays that were supposed to be sent to an oral surgeon.

After three requests, they were never sent, so we had to pay for double xrays to the tune of $320+ dollars. Dr. Ryan said to bring the xray bill from the oral surgeon, which was $165, and he would credit the charges. The office staff credited the bill by $24. 46. I have called the office miltiple times over the past year to get my bill straightened out and was promised a call back. Only one time did I get a call back.

It's terrible to be a patient for 15 years and have to leave due to office staff incompetence, but we don't trust them anymore. My husband needs two crowns costing $1,100 to $1,500 each. We will be seeking a new dentist to have them installed. Not being able to trust the office staff cost the practice our business. They probably could care less anyway.

April 1, 2025

Lauren May

This practice performs X-rays/exams even when you specifically request them NOT to. Malpractice? On at least four different occasions we've been charged after routine biannual cleanings. Our insurance only covers some X-rays so we learned to always specifically request the covered X-rays (as needed) and nothing else unless something is wrong. After receiving ANOTHER bill in the mail today, I spoke with the practice manager who told me that even though we specifically requested only certain kinds of X-rays, they will do more every once in a while because it's "medically necessary. " I was stunned and in disbelief.

I replied and said, "So even if I request y'all to NOT do something, you might still do it without telling me if you deem it 'medically necessary'?" They responsed, "Yes. " According to their practice manager, this practice will perform additional work on you, without your approval AND EVEN WHEN YOU DIRETLY REQUEST THEY DO NOT, if they deem it "medically necessary. " Once again, this was for a ROUTINE CLEANING, there was no problem or concern. So, just be aware. They may go behind your back and perform X-rays or other exams you specifically requested to NOT have done just because they feel like it.

I have never had this issue with my insurance or a routine dentist cleaning in my life. It's honestly scary and horrifying that this can happen. So, we will not be returning.

February 15, 2025