Pouchot Dentistry

John Landry

Dr. P is obviously a good dentist. However, my wife and I had a horrible experience with the staff. First of all, we like the fact that they are Christian and we attempted several times to become new patients, but they were not accepting new patients at the time. Fine. By chance, a friend of ours is a patient and she mentioned to Dr P’s staff that we were looking. We were accepted.

So you have to know someone to get into this exclusive dentist apparently. We went through the process of getting our records faxed from our former dentist and then had some back and forth for a few months to get on the schedule and were told they would call us back. They DO NOT pick up the phone. Nobody did call us back after 5 or 6 attempts. Went to their office to check on things and they asked us if we are a patient. Had to explain everything again. They couldn’t find the faxed records and just told us they are not accepting new patients.

Explained to the office manager that we had already been accepted. She returned, “well, it has been too long”. Excuse me? You don’t pick up the phone, you don’t return messages for months, then you blame me for taking too long? Someone needs a reality check on how you treat people. All the while, Christian music playing on the office speakers.

February 11, 2025

Jeannie A

They refuse to answer the phone, then charge me $50 for it. Greedy! I called to cancel an appointment I had on a Monday. I started calling them the Thursday before and Friday I left a message after calling all morning to cancel my appointment and reschedule. Instead of bothering to call me back, they text me instead to tell me I’m being charged $50 since I didn’t cancel before 48 hours, and to call them back on Monday to reschedule.

Why should I have to call back, it’s not like they’ll answer anyway? They use to actually call you to confirm appointments, not anymore though since new office staff I guess. They can’t be bothered to pick up the phone, but they sure send that $50 bill quick, got it in less than a week. I won’t be going back.

February 21, 2025

Ashleigh Ramos

Front office staff Melissa Pouchot sorely lacks in interpersonal and customer service skills. I have experienced numerous stressful interactions with her over what are routine transactions that any other office could have handled with ease. I addressed my concerns after numerous incidents and six months of being patient with her (our whole family attended this office) only to be disappointed that Dr. Pouchot was unable to separate his personal feelings towards his wife from what should be an objective evaluation of am employee.

After 17 years of using this office, I decided to move on. Until the front office staff is replaced Pouchot Dentistry will continue to receive poor reviews and lose clientele.

April 23, 2025

Katherine Grichtmeier

UPDATE AT END They seem to be having SIGNIFICANT issues with staffing. I had requested records in November to be sent to my new dentists office in Richmond. I am switching there for numerous reasons (some for issues in this office I will not go into). They said they would be sent, after I had filled out a request. I did not hear from them for several months, and had assumed it was done. I then received a call that they “had been trying to get ahold of me for quite some time, but could not leave a voice mail. It was full. ” Funny, no one else has that issue.

Including MANY other doctors I have now had over 8 calls with them Said they were sent on 3/6. Still not received. Also, sending by mail?. My appointment is in two days and they are not answering the phone or returning voicemails. I would like to pick up before my appointment on Friday, if someone wants to reach out. Went to pick up my records, as they called two hours after this was posted. Asking me to come in, before opening (7:45, I did not). Records were incomplete.

Only last visit and printed X-rays. Not digital copy. I needed full records. This is apparently their policy. Melissa (his wife and office manager)called me yesterday, too late. All of this was blamed on me and my communication issues and that I must be confused.

March 25, 2025