Prime Dental

Richard

This has been my best dental experience ever. I have horrible anxiety with the dentist and everyone from the receptionist, hygenist and doctor were so kind and reassuring. They explained everything to me as they did it and made sure I was comfortable the whole time. I never want to go anywhere else

January 22, 2025

Danse Macabre

5 stars plus! This is my first visit from another doctor to here & I had the absolute best appointment today with my hygienist who was spectacular (I forget her name so forgive me, she is pregnant). I apologize I don't remember your name, but I would like to stay with you as being my hygienist if possible. She was very professional and my teeth feel so clean! Absolutely fantastic! Secondly, the doctor was so thorough!! She sat & her took her time with me. Explained everything so easily & thoroughly.

I can see why this place is so busy and why it's worth the wait for an appointment! I don't have a single negative word to say. The front desk were very kind (they called every time they had a cancellation but I couldn't make it due to work but NEVER forgot about me). If I could give more then five stars- I would! Thank you all so much for making my visit not only so well done & professional but also very kind❤️

October 4, 2024

Emma Saunders

I came here for 3 fillings in December 2021. They gave me silver because they said they would last longer. Fast forward to a month ago and I went to a new dentist in Pittsburgh for a cleaning and the doctor said my fillings were breaking down and needed to be replaced, even though they were only 3 years old. He also said that their office hasn’t used silver fillings in 20+ years because they don’t last as long and can be toxic. However, they still should have lasted decades and not 3 years. He said the one on my molar was so bad that if I waited longer I would have had to get a ROOT CANAL.

Mind you, I’m 25. Also, it costed me $275 out of pocket which was completely unnecessary and could have been avoided if Prime Dental just did their job correctly the first time. Also, they were rude and the vibes there are off. Do your teeth a favor and don’t come here.

May 2, 2025

Caitlyn Snider

I scheduled this appointment over the phone the day before it was set. The receptionist confirmed an 11:20 appointment time. I got a text message the morning of from the office that stated my appointment was for 11:40. I assumed I had written the time in my planner wrong, and proceeded to my appointment at 11:40. I was two minutes away from the office when they called asking how long until my arrival. I explained I was two minutes away and arrived at the office at approximately 11:42 apologizing because I thought maybe you were to arrive 15 minutes earlier for paperwork.

As I was waiting for the dentist to give me an evaluation for the work I needed I overheard one of the assistants say “she was late, she can wait. ” In a rude tone to another assistant. The second assistant said something about me being able to hear them and the first assistant repeated herself “she was late, she can wait. ” I wouldn’t have even noticed that I may have been waiting a long time if it weren’t for the unnecessary rude comment. Once the doctor came in she explained options for my situation and I looked over at the screen and in my chart it said “patient arrived 30 minutes late to appointment” it was then that it hit me that my appointment was at 11:20 like they had originally told me, and not 11:40 like the text had said. It was terribly unprofessional and I wanted to mention it to the receptionist thinking maybe they could avoid this issue in the future but she has a note taped to her window about “attitudes not being tolerated.

” This made me think no matter how I approached the issue there would be conflict and I just would rather avoid such a petty and immature mindset for an already stressful situation. I already rescheduled at another office and will be canceling my appointment tomorrow. A shame because the doctor seemed to be extremely knowledgeable and friendly. If you like to avoid being uncomfortable, and enjoy a welcoming atmosphere, I wouldn’t go here.

February 19, 2025