Queens Family Dental

Maliah Johnson

When I first visited this office, I felt hopeful. The staff seemed knowledgeable, welcoming, and genuinely committed to helping me start my orthodontic journey. I paid for my Invisalign treatment in full, trusting I’d receive quality care. Unfortunately, the experience took a sharp turn. I was told I’d hear from Invisalign within two weeks—but that timeframe came and went with no update. When I followed up, I was met with vague explanations and shifting responses. No accountability, no clear communication. After requesting to cancel treatment, the orthodontist’s wife—who helps manage the office-reached out to me in attempts to explain the breakdown in communication. Her first reason for their office disorganization was due to her staff whom she called “clueless”. Later, she used a personal death as an excuse for the office’s delays which was neither here nor there for me due to the fact that it was only communicated only after I had already expressed concerns multiple times. While I absolutely sympathize with personal loss, it should never be used to deflect from a pattern of inefficiency. If there are unusual circumstances that knowingly creates a lag in business, That information should have been professionally communicated to clients as soon as it occurred. It is a form of courtesy in the least and at best, shows consideration and respect for the client's business and time. While speaking with the doctor's wife, what was most insulting was her assumption about my finances.

She told me I should continue treatment with them because it would be “too expensive” for me elsewhere—as if she had any insight into what I could or could not afford. That level of overstepping was completely inappropriate. Not only did they delay my treatment but I had to repeatedly DEMAND cancellation. Instead of honoring my decision, they repeatedly tried to convince me to continue, using pressure tactics rather than professionalism by having mutliple people reach out to me (doctor, staff, wife) when I clearly stated that I did not want to speak with anyone and simply wanted to cancel. And when they finally canceled treatment as I requested , they retroactively charged me for a cleaning I had received at the start—one that was originally presented as complimentary. This felt retaliatory and only confirmed my decision to walk away. As previously stated, the doctor's wife repeatedly emphasized how great of a deal I was getting and how I wouldn't be able to afford any other provider or find that price else where. Ironically, I found another provider offering the exact same price, with a more modern facility, efficient communication, and respectful staff—no manipulation, no excuses. If you’re considering long-term orthodontic care, I encourage you to look for an office that respects your time, your intelligence, and your investment. And to the staff I'd be careful working for an employer who disrespects and throws you under the bus privately to their clients to save face for "the business". In truth, unknowledgeable staff says more about the management and leadership. Lastly, (this is the kicker) I called the office to request my X-rays so I could transfer them to another provider. The receptionist informed me that there was only 1 shot availble from the full set that was taken initially. When I ansked what happed to them.

She said. . . "I Don't know. " She emailed me the image which I have uploaded for your viewing pleasure. As you can see it's unlabeled/undated and truthfully, I'm Not sure how the doctor even read that one. Who knows what that is or to whom it belongs. Long story short. I Definitely would not recommend treatment at this facility. Ever. If I could give 0 starts and post the review. I would.

May 13, 2025

Max M

They have a caring and professional staff, and the office is always clean and welcoming. I've had a check up and teeth cleaning and was impressed with the expertise and gentle care. Highly recommend!"

June 13, 2025

George Dallas

I recently had a fantastic experience at Queens Family dental, and I couldn't be more impressed! From the moment I walked in, the entire staff was incredibly welcoming and efficient, making me feel at ease right away. My visit was with Dr. Billy Eliades, and I can't speak highly enough of his expertise and professionalism. He took the time to thoroughly explain every step of my treatment, answering all my questions with patience and clarity.

Dr. Eliades' gentle approach and meticulous attention to detail truly made a difference. It's clear that he is not only highly skilled but also genuinely cares about his patients' comfort and well-being. The office itself is clean and modern, and the technology they use seems top-notch.

I left feeling confident and happy with the results of my visit. If you're looking for a dental practice that combines top-tier professional care with a truly pleasant and reassuring atmosphere, I wholeheartedly recommend Queens Family Dental and especially Dr. Billy Eliades!

June 24, 2025

Gina Calumnis

I am very happy with the treatment I received here. They were kind to my family and always available for us. I had implants and whitening and I can finally smile again. Great office that I highly recommend.

June 23, 2025