Raleigh Comprehensive and Cosmetic Dentistry

Faith Harvey

Super frustrated with this dental office. I’ve been going here for years, but recently they’ve dropped the ball when it comes to customer service and accommodating needs. My dad had to reschedule two appointments due to work, and when he tried to make the third appointment, they told him that he is no longer a patient due to having too many cancellations. No warning, just removed from the office as a customer despite years of patronage and financial support. And today, when I need them to send my x-ray to the oral surgeon, they are conveniently out of office and not answering my calls.

I asked for this yesterday, and they replied like they had completed the task. I’m super frustrated and will be switching offices after this. It really sucks because the actual dentists and dental assistants are very sweet. Hope things improve and fast.

October 27, 2023

Anonymous User

From start to finish, every aspect of my visits over the past year or so at Raleigh Comprehensive and Cosmetic Dentistry has been nothing short of exceptional. Upon my first visit, I noticed that the staff at RCCD are incredibly welcoming and attentive. The receptionist handled paperwork and insurance efficiently, making the administrative process a breeze. The office, in general, was clean, comfortable, and calming, which helped alleviate the initial anxiety I had about visiting the dentist (which I hadn't been to since 2016). My dental hygienist was outstanding. She was highly skilled and personable, taking the time to explain each step of the cleaning process and addressing any concerns I had. Her gentle approach and caring demeanor put me at ease throughout the appointment. Dr.

Thompson was the epitome of professionalism and expertise. During the examination, she thoroughly explained my X-rays and offered clear insights into my dental health. She took the time to answer all of my questions and provided recommendations for maintaining and improving my oral health. She also devised a dental plan for scheduling the fillings I needed. I felt like an active participant in my dental care, and that is something I truly value. Hygiene and cleanliness are paramount at RCCD. The entire office, including the treatment rooms, was immaculate and well-organized. I could tell that infection control and patient safety were of the utmost importance and prioritized.

Additionally, the office staff were proactive in helping me understand my insurance coverage and payment options, making my visit's financial aspect transparent and hassle-free. In conclusion, my visit to Raleigh Comprehensive and Cosmetic Dentistry was a truly exceptional experience. The combination of friendly and skilled professionals and a focus on patient comfort sets this dental office above the rest. I have found my dental home, and I wholeheartedly recommend Dr. Thompson and Dr. Williamson to anyone seeking high-quality, professional dental care. Thank you to the entire team for making my initial visit and all of my visits over the past year not only painless but genuinely enjoyable.

November 1, 2023

Justin Frenkel

All staff are professional, knowledgeable and kind. Their team has done an excellent job at covid precautions, making the office a safe place. I actually enjoyed and even look forward to going to the dentist now. Dr.

Williamson explained everything to me and made sure I understood what they were going to do at my treatment appointment. Definitely recommending them to my family and friends. Dr. Williamson and his team are the best in Raleigh!

August 12, 2022

Kathleen O'Grady

I have been a patient at Raleigh Comprehensive Dentistry for almost 20 years. The care I received from the doctor and his team of hygienists was always top-notch (hence the 2 stars), but it was their billing practices and front office customer service that ended up causing me to leave and find another dental practice. Most specifically, they didn't have any way for patients to pay electronically from home, so I had to either mail an old-school check, which is unnecessarily laborious in the year 2024, or call the office to give them my credit card by phone, which they refused to keep on file. Furthermore, they sent their payment reminders at the end of the day on Thursdays and are closed on most Fridays, making it so that even if I called them right away, which I did, they were not available until the following Monday. Since it's unsafe to leave my credit card details on a voice message, I would ask them to call me on Monday, and then they would not call. Since in my mind I was waiting to hear back from them, I'd go on with my life until I received another payment reminder via email, and the cycle of phone tag continued. Just over a week ago (Thu, Jun 27, 4:11 PM), I got an email that they were sending my bill to collections. This was very upsetting to me since I have been a patient for almost two decades. I called right away, left a message conveying my frustration, and asked that the doctor himself call me to discuss my concerns.

By 2 PM the following Monday, when I had not heard from anyone regarding my message, I called again and reached Nancy, the billing manager. Coincidentally, Nancy had sent me a nine-paragraph email on Fri, Jun 28, 5:37 PM (mind you, they were CLOSED) defending herself for her poorly-timed billing follow-up emails and the doctor's decision to not utilize reasonable payment technology. This frustrated me even more since, in the time it took her to write that very long email, she could have simply called. When I reached her just after 2 PM on Monday, Jul 1, I expressed my frustrations again, and asked her if the doctor had declined my request for a call to sort things out. She responded that he said he would call when he "had time" but that "he's extremely busy with patients and then on vacation for the holiday". My response was that I was disappointed to hear that, and that if he didn't see the potential of losing a longtime patient as urgent, then maybe I need to find another dentist. Nancy kept repeating over and over, "Dr. Williamson cares about his patients. " My response was that if that is the case, I look forward to getting a call from him by the end of the week; otherwise, I'd have no choice but to seek out a new dentist and share my unfortunate experience on Google, which is my right as a customer.

Instead of hearing from the doctor, on Wed Jul 3, 10:23 AM I received a very condescending call from his attorney accusing me of threatening to slander the doctor online in my conversation with Nancy. I told him that I was very disappointed to be hearing from him instead of the doctor and that I have zero intentions of slandering anyone, as I am a business owner myself. He said, "that's all I needed to hear. " I said, "Then this conversation is over, goodbye," and I hung up. He proceeded to call back a second time at 10:25 AM leaving me a 32 second voicemail scolding me for hanging up on him, and doubled-down on making sure I understand the "seriousness of the situation". This to me feels like it possibility borders on harassment. If you look at all of my other reviews on Google, they are all 5 stars. I take zero pleasure in sharing this publicly, and do not deserve to be treated like a delinquent, or a “Karen”.

July 7, 2024