Raymond Dental Group

Terry Hamilton

The dentist I had as a child was the best. After every visit, he allowed me select any prize from his treasure chest. Even after all the pain I had to endure from the many, many cavities that he filled, he still was the gold standard for a dentist. That changed this week when I visited Dr. Kate for the first time. I broke a tooth and needed a new crown. Since I've had crowns from other dentists, I wasn't thrilled about normal the two visit procedure and living with a temporary crown for a week or two. To my surprise, Dr.

Kate is high-tech. After the tooth was prepped, a camera was shoved in my mouth to design a 3-D picture of my new crown. Dr. Kate allowed me watch as she as did a little "Photoshopping" of the picture. Down the hall, a small block of "crown material" was milled down until it became my new permanent crown. Ten minutes later, Dr. Kate glued the new crown on my broken tooth and I was out the door. It only took one visit and less than two hours.

Fast, nearly pain free and entertaining. I didn't get a prize from a treasure chest, but I did get a phone call from Dr. Kate tonight to make sure I was doing OK. Dr. Kate has now set my new gold standard for a dentist.

June 30, 2021

Holly Henderson

I’m a patient of Dr. Kate who recently relocated to Rochester, New York. I made an appointment about a month ago for a filling that had come out and was starting to bother me. The appointment was for today, May 17. I went to the office and there were no cars in the parking lot which I thought was weird but went in anyway. The receptionist says, I’m sorry we don’t have any patients today. I said no, I have an appointment with Dr. Michael. She insinuated maybe I meant a different doctor michael. I assured her that I had been to the practice before and over the phone they told me Dr.

Kate was out that day but I would see Dr. Michael. She then looks into the system and says, “that appointment was cancelled, didn’t you get a text about it. ” I looked in my phone and there it was, a single text message (which at the time i glanced at and assumed was a confirmation text. ) Nobody called me, nobody left a message to let me know, nothing. So I made a 4. 5 hour trip to see a dentist that I knew and trusted and didn’t even get so much as a call to reschedule. Dr. Kate has always been awesome but the office is a huge letdown unfortunately. It might not be as big of deal but about 5 years ago my mom was a patient there.

She had 2 insurance companies at the time. One of them made a mistake and didn’t cover their portion of the bill. When my mom showed up to get her teeth cleaned the woman said in front of a full waiting room “MAAM! Your appointment has been CANCELLED because you didn’t pay your bill!!!” My mom was mortified and embarrassed and apologized to the woman. She was humiliated. She called the insurance company and they told my mom, that the mistake was on their end they sent the payment through again that day. My mom warned me and I didn’t listen. Reviews are not always what they seem.

May 18, 2024

Nene Love

absolutely horrible experience. They messed up my crown which if you have ever had one done, you’ll know it is expensive and painful. I went back multiple times after it was done telling them it didn’t feel right. After multiple times of them gaslighting me, I gave up. Just for them to recently tell me it wasn’t done right and needed to be redone completely. Oh, “free of cost” of course.

Then I in went for a tooth ache, to wait over 30 minutes past my appointment, for them to tell me I should just “wait it out” because they didn’t see anything wrong. But then tried to charge me $150 for that?! Completely unprofessional. I walked out crying, embarrassed, and still with tooth pain. Do NOT recommend.

November 6, 2024

L N

This office is the definition of excellence. I cannot thank Dr. Michael enough for his kindness and understanding. Willa is such a sweet, wonderful, compassionate person and did a phenomenal job.

February 8, 2025