Reflections Dental Centre

Natosha H.

Don't trust anything this office tells you about your out of pocket cost and prior authorizations because they will not actually do their due diligence and will saddle you with an incredible amount of debt with no thought about you as a person and then gaslight you about estimates.

January 15, 2025

Tim Rogers-DeSpain

I recently visited Dr. Glenn B. and his staff for a routine cleaning, and I can confidently say he’s probably the best dentist I’ve seen since my long-time family dentist growing up. I mentioned a popping sound in my jaw, and he took the time to sit with me and thoroughly discuss my concerns, more than any other dentist I’ve visited in Seattle. I highly recommend him and the team.

November 27, 2024

Sandy Tudor

I rarely post reviews, especially bad reviews, however I feel compelled to leave this review to help others decide whether going to this dentist is in your best interest. I am in my 60’s and have had a lot of dental work in my life: at least 3 root canals, 8 crowns, fillings, etc. I am specifically rating Dr. Tyler Buchanan. I have not had anything significant done by the other dentists at this faciity. I have had 2 root canals with Dr. Kuo, which I thought went well and I tolerated well, like I have all procedures over the years until the work done by Dr. Tyler Buchanan. During an exam in October Dr. Tyler told me 2 crowns needed to be replaced because they were failing. I wasn’t having any noticeable pain or anything, but I took him at his word. In early December I went in to have them replaced. The local anesthesia (lidocaine?) injections were so incredibly painful I could hardly tolerate it. The first 3 injections were not enough, so I had to have 3 more that were also very painful. I have never had an issue with these numbing injections. I have a high pain tolerance and normally just shrug off the little bit of pain they cause.

Then during the procedure, Dr. Tyler was so rough with my mouth, jaw, face, and neck I could hardly tolerate it. He was grabbing my mouth and jaw and holding it so tight as he seemed to use a jack hammer in my mouth to get the old crowns out. Then, when the dental technician put the temporary crowns in my mouth, he got the cement all over the inside of my mouth. All I could taste for the next 24 hours was cement. It was awful. Then it gets worse. After what I just went through, I would not have returned to this dental office, but I needed the temporaries out and the permanent crowns put in. When I went into the office another dental tech hurt me so badly when she tried to pull out the temporary crowns I was nearly crying (not something I do easily) and I cried out in pain. I also got upset because of what I had been through last time and now this. Dr. Tyler came in. I told him how unhappy I was with the treatment last time and now this tech causes all this pain. He told me he would have to numb me to get the temporaries off. First the tech put a topical numbing agent on my gums. She left me in a reclined position and left that numbing agent in for a long time.

I didn’t want to swallow it, but she wasn’t attending to me and sucking the numbing agent out of my mouth with the dental tool. I swallowed it and my whole throat got numb. It felt like I couldn’t breathe, but I took deep breaths and tried to deal with it. Then Dr. Tyler came in and gave me several injections. The last one was so unbelievably painful I shrieked loudly. My hold body jumped and became rigid. My hands were shaking, my heart was racing, and I was crying. I have NEVER had such a pain in my life. Not even childbirth. They just left me sitting there alone with not even a tissue to dry my eyes while the numbing took affect. It was such an awful experience! I now worry about future dental work because I keep having intrusive thoughts of that needle he put in my mouth. I will obviously never go back to this dental office. Terrible. I feel traumatized.

January 14, 2025

Jennifer Dunn

Dr Buchanan Sr. Is an exceptional dentist! He is great communicator and very knowledgeable. The ladies who work in the lobby are super sweet and kind.

January 31, 2025