Patient Reviews
Joanie Lim
I had an appointment today as a new patient. Uploaded my information and dental insurance card. Days before my appointment, I called my dental insurance to make sure the rep I spoke with 2 weeks ago given me the correct information prior to my appointment today. I was even provided names of dentists in my neighborhood and the dentist and office was in network. I went to my appointment earlier and signed my name on the clip board. I overheard the receptionist telling a PT that he's appt was at 2pm when he confirmed that it was at 11am. To make matter worse that was not even his phone number.
My name was called and asked to get X-rays done. Right after my X-rays I was asked to go to the 2nd floor to get my teeth cleaned. I waited another 40 minutes just to hear someone in the next room being spoken by the dentist. My name was called and when I went inside, the dental assistant asked what's the reason for my visit and I responded just for cleaning. Then everything went down hill from there. I given my insurance card and the receptionist can't seem to comprehend. She keeps saying metroplus when it's my job insurance.
Then she came back to say the dentist is not in network, when I told her that I confirmed that the dentist is in network. Then 10 mins passed she states the dentist is in network but my plan is inactive when I just checked prior to my appointment that I've been active since Aug 2024. The front receptionist needs to be trained properly and learn how to check benefits. The worst place to go to and if you can avoid coming here PLEASE DO NOT! WISH I CAN GIVE THEM LOWER THAN 1 STAR. The office manager was is worse since she is clueless of how the receptionist performed their job. 😡😡😡😡😡😡
March 17, 2025
