Patient Reviews
Aim Pitawan
I saw the bad reviews and think I’d better say something here. My experience of having my son coming here is always awesome. Everyone is so nice here and Dr is very professional!
September 10, 2019
Billie
Dr. Rick gave me dirty looks from the hallway. Would not allow me to help my 11 year old grandson who was getting a filling for the first time. The dentist fired him as a patient because he shouldn't need someone to hold his hand! Time for him to retire, not at all kid friendly and rude! He did not get his filling there. I took him to a dentist that showed compassion.
May 4, 2018
Mack Sheffield
Dont understand the bad reviews at all. They made me super skeptical about this dentist before going to him with my children. However, he was the ONLY dentist in town who took our insurance and would do oral surgery on a 3 year old and my daughter REALLY needed help with her teeth. We tried for years to get answers/help about why she was having so much trouble and couldnt get it. We went to Rockford and Chicago for help, nothing. Dr.
Rick and his staff got us in quick and although she needed extensive work, he did it in one go and it took a few months from first appointment to surgery. She was in pain and thanks to Dr. Rick and his staff now she isnt and she has a beautiful smile. Plus, he was able to tell us what was literally wrong with her teeth something NO OTHER dentist was able to do. It's true that Dr. Rick doesnt do much talking with us or my children, but not once did I feel disrespected, judged or offended by his behavior.
He was perfectly polite and patient, helped me understand what was going to happen before and after my daughter's surgery and did the job well. His staff was never anything less than pleasant and helpful. Quick on the phone, friendly and I've never had issues getting appointments. Would recommend to anyone! Looking forwarding to bringing my older daughter to him as a patient soon, too.
January 26, 2021
Beth Saffell
I was a little worried about taking my son to Dr. Rick's office after reading the reviews and hearing a few stories. But he was the only pediatric dentist in my area that took our insurance. However, I am so happy I did! His whole staff was great beginning to end. They were informative and caring. I never encountered any that were rude. They fought my insurance to make sure he could have the surgery he needed.
Dr. Rick saved all of his teeth after we thought he'd have to lose some for sure. After the surgery, he came in and spoke to us and was very kind and explained things very well. The hospital staff was great too! His office called the next day to make sure everything was going well. We were very satisfied with our choice and are not sure why he has such bad reviews.
January 30, 2019
