Riverton Dental

Ashley Block

I really debated on writing this review but I think people and the owner needs to know how Mandi is treating people. I gave this place three stars because overall my experience was ok. I started coming here about 9 months ago. I worked at a facility with children with mental health complications, it was a group home. I was assaulted by one of my students and broke two of my teeth. I had to have a crown put on one and a tooth pulled, an implant placed and then the new crown put on the implant. When I first started coming to Riverton Dental it was great. They helped me immensely with Workmans Comp. I called them when everything first happened and they said they had worked with Workmans comp before. They did a majority of the work at Riverton Dental, I had my Implant placed at Salt Water Dental. Mandi told me that those offices work together when implants are placed. I loved Salt Water Dental. They are beyond kind there, I even confided in Dr. Jensen about what was going on at Riverton Dental. He apologized on their behalf and asked me to give them another chance.

That he goes from Salt Lake to Riverton Dental for his work and wouldn't go anywhere else. Come to find out the reason he was telling me this is because is he the owner of both Riverton Dental and Salt Water Dental. Now getting to the real issues. Lindsay called me Monday the 17th to make an appointment to get the crown placed on my implant for Wednesday the 19th of February, I asked her if she had any sooner appointments because I was beyond excited and she said no, I asked her to call me if she had any cancelled appointments because I live close to the office and would like to get in ASAP. She was kind and told me yes. Wednesday came and I got a call first thing in the morning, I thought they were calling me to tell me to come in early. It was Mandi. She was letting me know that she was not going to place the crown because my workman's comp had not paid her. She was not able to get ahold of him and they were not calling her back. I ended up asking her to give me workman's comp phone number and I called and they picked up first ring. We ended up three waying Mandi, he let her know that she had not sent in any of the bills and if she sent him the bills he would get a check out the same day for they to place the implant. She thanked him and hung up. I called Mandi back. She still said she is not going to place the crown until she got payment and a few other things she said to me that was uncalled for was "Its your fault that insurance has not paid me, they are your insurance and your problem not mine. " another thing, one of my teeth were in the process of decaying, so I think that is one of the reasons it broke as easy as it did but she said "We both know that break didn't happen at work and you are lucky that workman comp is paying for that" if you work for a dental office why would you say something like that? I didn't even get an apology for it.

Just so that she knows everything that happened to me is a video tape at my work and they can see it broke my teeth. We had great video cameras and they took pictures after and sent them to my "insurance" I fully recommend Dr Jensen at Salt Water, however I do not recommend Riverton Dental. I ended up going to a different office to have the implant placed. That office was great. They were the one that told me more about what was going on Riverton Dental and how many complaints they are getting. We actually had a conference call with Dr. Jensen. He ended up releasing the tooth to the new dental office. He did say a couple things that stood out to me that was a little bit upsetting. He said "We need to give her the tooth and put this down as a bad experience and cut ties" He is a great dentist but he needs to know what is going on in his other offices. If it was me as the owner I would want to know what was going on. Mandi did tell me as well if I wrote this review that she was going to "challenge" the review. She can try to challenge the review but what I know what my experience was.

February 26, 2025

Landon Crist

Absolutely blown away by the level of care I received at Riverton Dental. I had some not so pleasant experiences in the past with the Previous dentist, so when I heard there was a new dentist, I figured I would give it one more try because there was others there I really liked. And let me just say, this new dentist and her assistant were nothing short of phenomenal.

I've never in my life received such great care by them and the entire staff at Riverton Dental. So thankful, and so glad I gave them another try because I had such a wonderful experience. A++++++!!! THANK YOU GUYS!

December 11, 2024

Lain Sidwell

Amazing. Follow thru. Alerts about my apps. Is great. The female Dr is way good about what options I have. Pure plain simple.

April 25, 2025

Lorraine Orr

I love the staff at this location! They are friendly, supportive and caring. They have been so helpful to provide payment options due to my need to transition from private insurance to Medicare. Would highly recommend this team!!!

June 10, 2025