Rivoli Orthodontics

Ann Piazza

What should have taken 18 months to straighten my teeth took 5 years. And I’m still not happy with the results. Also was suppose use clear correct but mostly used their own aligners. Have now gone to Smiledirect and am very pleased with all that they have done. Wish they had been around 5 years ago. Would have saved me a lot of money and time.

February 7, 2020

Kate C

Incredible staff and practice all together! Dr. Peter and the staff members are friendly, efficient, and make for a very comfortable and positive experience at each appointment. Couldn't be happier with my treatment and end results!

September 2, 2020

David Bond

I am being billed for services I did not receive. My spouse is receiving multiple bills of different amounts for the same service. Their accounting is a mess.

April 9, 2024

Caroline Huff

I typically hate to leave poor reviews but this place is ridiculous. They are unaware of how to schedule appointments. And you will hear one thing while you're in the chair (such as your next appointment needs to be in two weeks) only to be scheduled for an appointment six weeks later. You have to fight for every appointment and there will still be a minimum 30 minute wait before you are seen. After a few months of this poor scheduling my younger sister has taken to calling a few hours before her appointments to triple check her time and today when she called she was informed that she would have to be there in 25 minutes. My sister explained that we live 20 minutes away and she wasn't sure if she as a 14 year old could get there on time.

She was told she had to be here, on time, or else she would be charged for missing an appointment. For anyone that is cause for alarm, but as a young kid with no car, a big heart, and a terrible guilty conscience she was understandably frazzled. Every time that I have spoken with the secretary here we have made no headway. She won't even make eye contact and will continue to write a note or rearrange things on her desk as I express my concerns with scheduling and customer service. Her typical response is "Well these things happen" and is as frustrating as it is pointless. It's a shame that the actual orthodontists here who we have never had an issue with have their hard work undermined by a neglectful and frankly idiotic front desk.

Even as I sit in the waiting room and write this review right now all I can hear is the front desk discussing the candy they're eating and her telling another patient she doesn't know what happened with her schedule and that she should have been back in weeks ago. The absolute worst customer service and scheduling I have ever experienced in any type of doctors office. If you can avoid this place I would do it at any cost.

July 20, 2017