Smile Rotunda of Baltimore

Christopher Greene

My experience was great, up until the end. This had been my second visit there and the staff is very professional and kind. In all honesty I have had fear of dentistry offices because of my TMJ but they were very careful, informative and thorough with me. The reason for my rating is due to billing. I initially had an appointment set up at the beginning of the year that I had to reschedule due to conflicts with my dental insurance.

I called to advise them that my enrollment through my employer didn’t go through and I was scouting dental coverage at the time. We rescheduled the appointment and I was advised that the services being rendered were $230 and an additional $30 for fluoride (it was a cleaning). Due to the information provided, I opted not to get dental insurance because I would pay out of pocket. After everything was completed and I’m being checked out I was advised the services were $500! Nearly twice what I was quoted on the call where I rescheduled my appointment. I’m not upset about the cost, I’m more disappointed about how it was handled and the fact that I was made to feel that it was somehow my fault or that I misunderstood.

I was given an apology but it did not feel sincere nor genuine. I was able to pay but it would have been nice to have been offered some type of resolve instead of making me feel like they feel I was lying. I have a 6 month cleaning scheduled and if l decide to go and get better services then I will change my rating

March 7, 2025

Pete Kilby

Front desk staff was personable and helpful. This helped because I was nervous for many reasons. Dental hygienist was personable and explained things well. Dentist also had bedside manner, which isn't common. I feel confident that I made a good choice with this dentist. They don't shame me for the state of my teeth but look at how they can help me improve. Staff are encouraging.

March 1, 2025

Felecia Carter

Friendly clean caring atmosphere. You are respected and valued . Your service is explained in detail and planned, the entire staff willl make you feel comfortable ..my experience at Smile Rotunda has been Great!!! I've never enjoyed going to the dentist until now!! Thank you so much Dr Koby & Staff

April 23, 2025

Tom Livingston

Friendly staff. Really good, professional, thorough, thoughtful cleaning. Felt like the finish of my transition from my previous dentist, Dr. Shepley, in this same location. No question about the quality of the work, I just can't tell if I need all the procedures they do. They did both X-rays and fluoride and the total bill was $400.

May 30, 2025