Dentist in Washington, DC
Monday
8:00 AM – 7:00 PM
Tuesday
8:00 AM – 7:00 PM
Wednesday
8:00 AM – 5:30 PM
Thursday
8:00 AM – 5:30 PM
Friday
8:00 AM – 5:30 PM
Saturday
8:00 AM – 3:00 PM
Sunday
Closed
Address
1316 F St NW, Washington, DC 20045
Phone
(212) 686-3686
Website
https://www.hellotend.com/studios/washington-dc/metro-center?utm_source=gmb&utm_medium=organic&utm_campaign=metrocenter&utm_content=web
The overall team here is amazing. I'd like to thank the front desk staff (Kim and Ericka) who provide amazing customer service and clear explanations of ones out-of-pocket costs. I'd like to thank (Tracy) my dental hygienist who was extremely thorough with her explanation and welcoming demeanor. Tracy does a great job with the numbing medication during deep cleanings. I didn't feel a thing. Tracy is now my go-to dental hygienist. Lastly, thank you Dr.
Soni as you've helped get my oral health back on track. I appreciate Dr. Soni's follow up call after having a tooth extracted. That was next level customer service I've never experienced at other dental offices. I cant say enough about the Tend team. Simply marvelous.
February 22, 2025
The people here are perfectly nice. But it’s not going to be enough to keep me coming here. The problem with this entire practice group is that they will upsell you every chance they get. They also harass you to confirm appointments for about a week up to your appointment (presumably, so that they have an easier time charging you if you miss an appointment.
Personally I don’t miss them. ). They also require deposits for certain work—really??
May 14, 2025
Had my first appointment with Tend and it was amazing! My hygienist was so kind and the Dentist was informative and patient with all my questions. As a person that avoids going to the dentist, this place certainly put me at ease and I’ll definitely be going back.
April 20, 2025
I will be finding a new dentist soon. The folks at the front desk inexplicably do not have access to accurate billing information. I was previously told that I had a balance to pay before my next appointment when I had already taken care of it and the person at the front desk told me that she doesn’t have access to see that I’ve already submitted payment or started a payment plan. Yet she has access to ask me to pay and process payment on my card. This doesn’t make any sense and feels predatory. Someone who does not have access to payments or payment plans that I already have submitted should not have the authority to ask me to pay for anything.
If I hadn’t pushed back and asked questions they might have been able to process payment twice. They also auto-scheduled an appointment for me without telling me, which is for sure predatory when they have a $100 cancellation fee for not showing up to appointments. On top of that, it is impossible to call anyone who actually works at this location- the person I spoke to yesterday at the front desk confirmed this. The number that is available to call takes you to a call center. Terrible business practices that are clearly focused on sales and not dental care. The only reason they get 2 stars and not 1 is because the actual dentists and dental hygienists that I have had here have been for the most part fine.
It’s not the dental care side of things that’s an issue, it’s the billing and business practices. Even the person I dealt with at the front desk was kind. My issue is that she did not have the appropriate information to offer adequate customer service, but this isn’t her fault personally if she literally does not have access to my billing information. This company puts up a nice facade, but ultimately does not provide good service.
May 9, 2025
1316 F St NW, Washington, DC 20045
Address
1316 F St NW, Washington, DC 20045
Phone
(212) 686-3686
Website
https://www.hellotend.com/studios/washington-dc/metro-center?utm_source=gmb&utm_medium=organic&utm_campaign=metrocenter&utm_content=web
Make an appointment now and experience the difference.
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