Union Community Care

Calvin Wright

I am not sure why all the negative reviews. My experience has been totally opposite. I went in for an appointment yesterday and the lady at the front desk greeted me, and was friendly. The rest of the experience was very much the same, great experience with all of the workers.Will update if anything changes, but as of now, no complaints. This was the dental side of things also.

February 1, 2024

Austin Colvin

I had an easy, pain free process. Super nice front staff. And friendly assistant. Also very clean office!!

March 28, 2025

Kelly McCoy

The front desk office workers are friendly, and try to work with you when scheduling appointments, but that’s where the positive feedback stops. They told me our 8-year-old daughter had her first cavity, only to go to another provider and be informed there was no cavity to be seen. We would never have known this if we didn’t have to switch providers in the first place, which we had to do because the Union Community Care office staff told us they were in-network with our insurance provider, only to find out in the billing process, after we had already had the appointments, that this was not the case. I told the office staff from the beginning, before appointments were even scheduled, that their practice was considered in-network with our insurance as long as it was billed under a specific practicing doctor, which I was told this wouldn’t be a problem, only to find out that the practicing doctor that is in-network with our insurance doesn’t even work at this specific office location, so this billing process wouldn’t be possible.

Again, this was after we had already had the appointments; luckily, I have some professional background knowledge on billing claims, or else this office would have tried to stick me with an almost $500 bill for the two appointments for our 5-year old and 2-year-old sons. My husband also had the misfortune of going to this practice for a routine evaluation and x-rays, only to be picked and prodded, and talked to in a condescending way about his oral hygiene. He’s been in pain ever since the appointment, and has to go to an oral surgeon now for what we think is TMJ. I would never recommend this practice to anyone.

I don’t normally write reviews, but this whole experience has been appalling.

October 19, 2024

Portia Cruz

Jahaira, the front desk reception was exceptionally unhelpful and rude. I showed up 15 minutes early to an appointment after having left work early so that I could arrive on time, found out I was meant to go to New Holland the town and not the New Holland Avenue location and was hopeful that I could be accommodated since the company has a ten minute grace period and I was on my way there. I called asked if the grace period could be extended 4 minutes (yes, 4 whole minutes) and she was very blunt, unhelpful, and rude with a solid “No. ” My appointment would have been the last of the day, I wasn’t throwing off the start of the day and no one gets seen immediately when their appointment starts anyway.

Regardless, people who work in service should know how to talk to people even if it’s not giving them what they want. I understand my mistake but if I spoke to customers like she did at my job my position would be given to someone more willing to help.

December 5, 2024