Union Square Dental

Janina S.

PLEASE READ IF YOU VALUE TOUR TEETH, INTEGRAL SERVICE, AND AVOIDING SCAMS! TAKE A LOOK AT THE PHOTOS TO LITERALLY SEE HOW THEY ADJUSTED THE PRICING AFTER THEY DISCOVERED THEY CHARGED ME FOR A PROCEDURE THAT WAS 100% COVERED IN ORDER TO AVOID REFUNDING WHAT WAS RIGHTFULLY OWED TO ME. This dental office was by far a nightmare come to life! Not only did they scam me and my insurance, they habitually tried to gaslight me into convincing me that I was wrong. All of the secretaries except for Jill- who often wear a baseball cap, participated in trying to get me to believe that my insurance didn’t cover a filling, despite being told time and time again by several of my insurance advocates that this was false. The secretary who wears glasses even printed out a document from 2020 allegedly describing my current coverage in 2024 which has since been exponentially updated to include a slew of new covered procedures. Low & behold after my 4th visit and millionth time going back and forth, they discovered the filling was covered and I rightfully so, requested a refund. They then adjusted the price of a different procedure (see photos) to make up for the refund they were required to give me.

Shame on them! And I am considering pursuing legal action because they’re likely getting over on so many other hardworking individuals. Let’s talk service. I saw doctor Kanatova, who appears kind and competent. She was never disrespectful and explained the procedures I needed and truthfully there were no complaints when she did the filling and half mouth deep cleaning. It was the after care that alarmed me. My filling didn’t cure the problem it seems.

I continuously went back to get service on the side she worked on because I couldn’t chew on it without it hurting. She took additional X-rays, flossed it, nothing appeared to be wrong with the filling nor could she determine what was wrong and decided she’d refer me to a root canal specialist even after claiming the filling was not touching the nerve of the tooth. Needless to say, I’m not even sure where to go from here. I have a improperly done filling that causes pain, I’m out of $137 dollars after they likely falsely adjusted the payment, and I hope that you made it to the end of this review because I’d hate for this to happen to YOU. BEWARE! But if you find yourself HAVING TO come here, ASK QUESTIONS, BE MINDFUL, AND DO NOT LET THEM GET OVER ON YOU! Shame on this entire establishment.

October 5, 2024

Nikolas Nyby

The doctor and front-desk seem good but the hygienist is extremely aggressive and has terrible communication skills. Within five minutes of meeting her for the first time she informs me that I absolutely need a $4000 invisalign treatment and that all the previous dentists I had seen in the past were straight-up wrong. Keep in mind she is not even a dentist. She makes the assumption that I "wouldn't want braces" and so cannot understand my perspective that I may want to at least talk to an orthodontist or get other opinions from people who actually have medical education.

She also offered me flouride for $65 and I just said no, I'll wait and fix my insurance next year so I don't have to pay for it. To that she said, "insurance never covers flouride", which is just not true. If her ignorance wasn't so obvious it would be more dangerous, but I think overall she meant well.

July 3, 2025

Cathryn Zhang

The cleaning service was rough and throughout the cleaning, the assistant kept trying upsell me. She was constantly making disapproving sounds and telling me how much plaque I have. It felt like she kept shaming me throughout the process in order to sell a $2000 laser treatment. I also made an appointment but they don’t have it in their system.

They asked me if I confirmed my appointment but I have the email confirmation from a month ago. Apparently a month is too long I should have confirmed the appointment again. What a joke

June 20, 2025

Katherine V.

I’ve been a patient here for many years and just finished my routine visit. I’m always happy with the service! The wait time is usually great. I’ve never waited more than 15 minutes. They always inform me about treatments I may need, giving me the option to accept or decline, which I really appreciate. I like knowing my options and they make sure I do.

I’ve seen both Dr. Behrouzian and Dr. Kanatova and they are both highly knowledgeable and experienced. I highly recommend them!

March 27, 2025