University Centre Dental Associates

Rena RD

I have been going to University Centre Dental seeing both Dr. Maurice Haynes and Dr. Elizabeth Haynes for the past year. This is my first time writing any type of review ever, but I just had to share my amazing experience with Centre Dental. Prior to finding them, I struggled with finding a consistent reliable knowledgeable place to serve all of my dental needs.

From the first phone call, to the first consultation, to the first cleaning, and orthodontic procedures… I have been treated like family. It is impossible to be a patient here and not become close with the staff. Everyone is warm, loving, supportive, and friendly. The fact they were able to find such an amazing team at all levels/positions is pretty astounding to me. Not only has my dental health improved greatly (it was really bad before) but they worked with me financially to make sure I was able to get all the care I needed.

They practically saved my teeth with their care, education, and skills. I am so happy and feel like I got a gift by finding them! Anyone looking for a place that works with your schedule and financial needs, and are thoughtful, extremely knowledgeable and dental care with great customer service should go here. I would give them a hundred stars if possible!

December 8, 2018

Danielle Yulfo

I have been coming to this office for about two years and the visits started off great! Until, I was sadly faced with misinformation from the associates at the front desk. I was told I would only receive two visits free after the total of my bill for my braces were covered.

Only to return to new information about three months of free visits are covered but I would not be able to take advantage of that. Misinformed desk staff, huge inconvenience! My name is G Smith

June 12, 2024

Johnny Badillo

Not a big fan of going to the dentist, ever since a little kid but Dr. Haynes and his assistants are always nice and welcoming. Went to another place down the street for a dental emergency, and they didn’t do nothing, I was in pain and couldn’t really crew my food. Originally, Dr.

Haynes doesn’t provide emergency care but when I scheduled my appointment with him to have it check out, he patched up the issue to reduce the pain and pointed me towards the right direction. I would definitely recommend. Best dentist I know!

April 12, 2024

Dionoris Jimenez

Please do not visit this office, (they like to take your money without a legitimate reason) this is the WORST dentist office you could ever go to, the staff is rude and no one holds them accountable (since I’ve been a patient they have never had a manager and I wonder why that is?!) they take you to the point where you loose your cool and than call back to let you know how it was your fault for loosing it with their unprofessional staff. The owners (dentist) response to the patients is that, she can’t let her patients treat her employees any kind of way because they can report her and she can loose her practice, which is totally understandable but it does not excuse your employees to treat patients any kind of way and provide mediocre services. What’s funny is they knew who they would try when it came to this cancellation fee, I had the biggest red flag on my first visit. Two patients had walked in a bit late and them being able to fit them in said “nope we can’t see you” when they left, I heard the staff saying that “they are always late and that’s why they didn’t want to see them so they had to pay the fee and have to R/S” as I can understand both sides it also seems like the office staff has an agenda because if you can see them why not see them THINGS HAPPEN.

Now my husband was also a patient with them and the day of one of his appointments he ended up having to spend the day in the Urgent care where they determined he had pneumonia, his phone had Broke like a day before so we were waiting for a replacement, he was unable to call to R/S or cancel his appointment 48 hours before because he didn’t plan not to go to his appointment and i literally had to go back and forth with them to remove the $50 fee 🤯 (the average person does not make $50 an hour). Long story short, when I spoke with them I had asked them to cancel any upcoming appointment and they said okay, later on they said I never cancel his appointment a week after he was diagnosed with pneumonia (doesn’t make sense to me that I would’ve left the appt there but okay) I don’t remember whether I did or not so we ended up paying that fee (had a lot going on that week), the beginning of November I myself had an appointment but my ins is not currently active so I CALLED THEM to move some appointments around with the requested amount of time to be able to cancel if needed and not have to pay a cancellation fee, I moved some of my husband appointments to the time I had and another cancellation they had available, why was his copay not informed of at that moment I’m not sure but we received a text message from the office at 2:21 pm on November 6th when his appointment was at 3 pm November 7th, tell how would I be able to provide them with a 48 hour cancellation notice when you barely gave me 24 hour noticed of a $242 copay when my copay is usually no more than $30. When I called them and made the person that answered the phone logically think for once in her life, she felt offended and called back to say me and my husband were dismissed from their office, when I asked why, she proceeded to tell me I was disrespectful, when I asked her how was I disrespectful she couldn’t come up with an excuse so she told me that everyone has their own definition of disrespect. So I went as far as emailing the office because you can go play with someone else (still waiting for a response so they can take accountability), if they were not “WRONG” after dismissing me and my husband why would they send HIM a message asking him to call back so they can discuss his appointments with him and not me.

The messages comes to my phone anyways but I see how they try to go over my head. . I left some screenshots shots so y'all can see wassup.

December 3, 2024