Western New York Dental Group Getzville

Bree Pickford

I had a very poor experience at this office as a (no longer) new patient, due to the unprofessional and rude behavior of the front desk staff. From the moment I called to make an appointment, they were dismissive, unhelpful, and made the entire process feel like an inconvenience. I was told that calling my prior office to obtain records and insurance information that I did not have access to (and my old office was happy to provide) was "too much legwork". I was met with impatience when asking simple questions, and their attitude was unnecessarily nasty.

On the other hand, the dentist was a bright spot in an otherwise unpleasant visit. Dr. Litmann was kind, professional, and took the time to thoroughly answer all my questions. I felt heard and respected during my appointment, which is why I am giving this review two stars instead of one.

However, I'm unlikely to return to this office unless there's a significant change in the front desk staff. It's unfortunate that the experience was soured by such poor customer service, especially when the dentist was so competent and caring.

November 20, 2024

Peter Grunzweig Jr.

As someone else previously said. They’re dentists, and we are conditioned to hate them. Well I sure do here as they make it incredibly easy. This place sucks. They give appointments for the wrong time leaving people stuck in the waiting room for close to an hour. (After the actual appointment time).

Your feelings are irrelevant despite them being your teeth. Some of the staff is incredibly rude. Find somewhere else to go. You will probably save a lot of money and have a much better experience. FIND SOMEWHERE ELSE.

June 17, 2025

Eman Aiman

the staff is friendly and welcoming, and Dr. katz is professional and takes the time to explain everything clearly. The office is clean and well-organized, making every visit comfortable and easy. Highly recommend!

February 14, 2025

Paul Burner

I don't want to return because of the actual dentist that saw me. Went in last week and everything was great! But then the actual dentist checked me out. He deserves zero stars. He checked my mouth for 30 second or so.

I wish I could upload a video to show how aggressive he was. Then pressing as hard as physically possible with the 'dental explorer'. It's like he wants to break your teeth so you return.

February 16, 2025