WestLake Dental Care

Eric Tsang

The staff here are friendly, attentive, and so knowledgeable. Every step of the process was comfortable and it shows that they have my needs in mind first. Special shoutouts to Gustavo, Vanessa, Dr Kogan, Lucretia, and Irene!

April 25, 2025

Jennifer Glufling

'm writing this review on behalf of my husband, who passed away suddenly. He was in the middle of treatment with Westlake Dental Care. He wanted to write this review himself after the work was completed. My husband was a veteran w/ ptsd. Unfortunately, in the past, he was prescribed medication that ruined his teeth. He needed full mouth extractions and snap in dentures until he could afford implants. His procedure was at 8am. We arrived at the office a few minutes before 8am. the office was not open yet. we thought was strange. I work at a vet hospital and we do surgery every day. We make sure we arrive BEFORE the patients. We went back to the car and waited. It took only a little over an hour. much quicker than expected. Jonathan said they only removed the top teeth because they forgot to order his bottom dentures. when I confronted the office about this after the fact, they stated it was actually a lab error?, in either case it was their fault. Because of this "lab" mistake, he had to set up a 2nd appointment for the rest of the extractions 3 weeks later. They acted like it was no big deal. they only gave him 1/2 of his teeth.

It was a huge deal. Jonathan was going on a trip to Florida to get a service dog He scheduled this so everything would be done before his trip. Jonathan scheduled another appointment 3 weeks later for his bottom extractions and lower dentures. We asked for a sooner opening, but they did not have one. After having all of his upper teeth removed and getting the dentures, he was sent home with a hand out about extractions, it looked like it was just printed from the internet. There were no specific instructions for someone that had ALL their teeth removed. There were no instructions regarding the dentures, when he should take them out, how to clean them, etc. No container to store them in either. Jonathan explained that he was very uncomfortable during first appointment so they offered to call in a sedative for his second appointment. Jonathan went to the pharmacy a couple of times, but there was no medication called in. He had to call the office more than once to remind them to call in the medication for him. He got his medication and had the 2nd procedure. His bottom dentures were uncomfortable from the start, but since they messed up his appointments, he could not follow up with them. He had to go to Florida as scheduled, a couple days after the procedure. It was very unfortunate, Jonathan waited 3 years for this service dog and he was in pain the whole time he was there. He could not eat and the lower dentures were rubbing his lower gums raw. He couldn't even wear the dentures most of the time he was there because they hurt so bad and didnt fit properly. he had to seek out the help of a dentist in Florida. The dentist in Florida found that he had a hole in his gums, the bone was exposed and he had an infection. He had to pay for this out of pocket separately.

When Jonathan came back from Florida, he set up an appointment at Westlake within a few days of coming home. The dentist at Westlake looked at Jonathan's gums and his response to the hole in his gums was "oh shit" and he walked out of the room. Not very professional. He had to have it fixed again. Jonathan passed away suddenly before his next scheduled appointment. I let them know what happened. they got back to me and said I was going to get a refund of $1,200. When I got the check it was only for a $1,000. A couple weeks later, I got a text my payment was due. I thought it was a mistake. They had already refunded me. When I called, they informed me that I still owed about $7, 000. They sent me an UNSIGNED estimate for $25, 000. An estimate neither me or Jonathan had seen. The one we signed was $10,000. Jonathan felt the dentist was extremely rude to his support staff. if you have any sensitivity to strong smells, I would not go here. The scent of air freshner I don't know if they are trying to cover up uncleanliness with air freshner? They are morally bankrupt and hopefully will be financially bankrupt soon too

June 5, 2025

Dustin Powell

Excellent staff. Excellent dentist. I highly recommend! I went on three consultations for dental implants and liked WestLake Dental Care and Dr. T the best. I’m halfway through the process and will review again when done. I’m confident the results will be great. (Update) so I just had the second part of my full implant surgery. I can’t say enough good things about everyone at WestLake dental care.

I definitely made the right decision in choosing them. After my mouth heals I go in to get scanned for the permanent set of teeth. I’m so excited to see how it turns out and will write another review once it’s all finished. I’m very happy so far. (Update) I had the scan for the permanent set of implants. I’m very happy with my choice to go to WestLake Dental Care. One of the best decisions I’ve ever made. I can’t say enough good things about them.

I will definitely suggest them to friends and family. (Update) I’m finished!!! I’m thrilled with the final result. They look and feel great! Looking back I’m glad I found WestLake Dental Care. There price was better than anywhere around. I want to thank Dr. T and his office for there amazing work. I’m so glad to have a permanent solution to my dental health.

March 7, 2025

Maria Adela Montero

I trusted this practice for years and not just for me but for my family. I regret not consulting another dentist before. Every time we went there was a new issue, and had a lot of work done, I decided to consult a different dentist and the only problems I’ve had was pretty much all the work I had done here. The las straw was when the dr said my daughter needed a root canal, this practice does not do them so they sent us somewhere else, when I took my daughter to have the root canal done, the new dr said she didn’t need it, and by the way a charge is $500. Needed to be paid. I brought it up Dr. B and he apologized and said he would give us a $500.

00 credit. Every time one of us went and asked for the credit, they said they had no record of that. Months passed by and I finally my husband showed him a photo of the text where he said he would give us the credit, his replies was oh, we have already given it to you. Nope he never did. My daughter just had a filling replaced because it was done incorrectly, and a had to replaced a crown that was made too small and wasn’t placed right. Pretty much all the work we are having done it’s from this practice. Also the issue with the insurance, they make you pay an amount that supposedly is the deductible and then months or a year later you get hit with a huge bill.

Additionally, the Dr. at this practice is rude with the people working for him. It’s very uncomfortable to be having work done while he is being mean to the person helping him. If I could give a negative 10 to this practice I would.

May 16, 2025