Weston Smiles Dental

Christine Hovda

I highly recommend Weston Smiles! Dr. Welles and his fantastic staff are so wonderful! Dr. Welles is so thorough, gentle, knowledgeable, friendly, and takes the time to make sure all my questions were answered! The hygienist was very gentle and thorough, and was very personable! I enjoyed my appointment!

April 25, 2025

N N

I scheduled appointments for my children and arranged my children schedule and my work schedule to be able to go and this is one month in advance. They also are open during business hours the same time that I work so I can’t even pick up. So they call me while I’m working to get confirmation, leaving messages if I will be taking my children to the appointment. By the time I get off of work and call they are closed. I have never called them to cancel the appointments so I expect to be able to still go. So on the appointment day before the appointment, I had off work for the appointment and were able call the office. When I called the front desk, front desk lady pretended to not know what I was asking about regarding the appointment. I asked if I could still bring my children to the appointment. She said what appointment when in fact she was the person who scheduled it a month ago and had been doing several calls the days before leaving messages about confirmation of my children going to the appointment, suddenly didn’t know.

I gave her the time and date and she said oh that appointment. We have to reschedule because it’s our policy that if you can’t confirm you are coming we now have to reschedule. Wow, they truly do not care what I had to go through in a month in advance just get my day off. It is not easy for me to be able to take a day off and they do not care. Also, what I had to do to get both of my children off for that day. Wow after arranging my day off of work a whole month in advance just to be canceled automatically. how stupid I felt to arrange my schedule and can’t even go and how dumb that I had to call the schools back, tell them oh I’m sorry my children didn’t get to go to their appointment so I will be bringing them back to school. Also for such policy, it is not available on their website that if they call and can’t confirm that you can’t make it to the appointment that you’re appointment is automatically canceled and have to reschedule. When they scheduled it, it’s their responsibility to inform you of their policy and I didn’t get informed.

Even the doctors office doesn’t treat our family this way and we actually receive a reminder about our appointment. If the dental office have so much time to call and try and confirm we are going to the appointment then they should have time to complete reminder calls about appointments. This place has become trash, and have poor customer service. I can understand their concerns and frustration if I am a known repeat customer who never shows up for scheduled appointments and visits. But I have never stood them up and if I am unable to make it I have called and rescheduled. For such a policy it should also be public and available on their website. It’s not even available so clients would know the their expectations. It’s a dumb and inconsiderate policy and it should be public, why hide it, you don’t care about your customers anyway.

May 22, 2025

Melissa Chittum

The wonderful staff at Weston Smiles Dental made me feel so comfortable and cared for during my visit, which was truly exceptional and made such a huge difference overall, especially when considering my concerns about my teeth. From the friendly receptionist to the expert orthodontist, every team member was genuinely invested in making sure my experience was as stress-free and pleasant as possible.

June 5, 2025

Roger That

Weston Smiles is truly a welcoming, efficient and friendly office. Dr. Welles and the staff are the greatest. They helped ease my mom's fears about dentures and they did an amazing job with final product. We could not be more impressed with the wonderful care she has received.

We recently had to see Dr. Welles again, and as usual, he and his staff were amazing. They treat my elderly mom with such kindness and respect. They are simply the best.

April 3, 2025