YES Dental PC

Helen Jiang

If you value your time, I would absolutely not recommend this office. I had an incredibly frustrating and infuriating experience at this dental office. Around 10 AM yesterday, I called to schedule an appointment for 3 PM today to do a routine cleaning and fix the glue on my permanent retainer, which was causing jaw pain. I arrived early at 2:50 PM and had to wait past my scheduled time, which is still understandable. However, at almost 3:30 PM, I was told my appointment had been canceled because I "didn’t confirm it. " I had never even received a text or call, and my phone showed no missed calls.

I pointed this out to the front desk and after I expressed my concern for the pain and asked for any solution to be seen today, she went to check with someone in the back, and returned to tell me they were fully booked at this current time but there is an opening in two hours. While inconvenient, I agreed because I wanted the pain to go away. However, when they realized I was willing to wait, the front desk went back again to discussed further and came back to tell me the dentist wouldn’t be able to see me after all because they didn’t want to stay late. Someone, who I assume is the manager, comes from the back and once again proceeds to claim my appointment was canceled because I didn’t confirm. I pointed out once again, I didn’t receive any text or calls. He proceeds to raise his voice claiming the office called me multiple times “two days ago”.

How is that possible when I’ve only made the appointment yesterday! Just prior to the manager’s impossible claim, I was still understanding and that mistakes can happen, but for the manager shift the blame and straight up lie is unacceptable! After the manager left, front desk explained there was nothing else she could do since the manager already made the decision to not accept me today, and offer to reschedule for another day. I declined as I did not want to take another day off work for the chance of something going wrong again. After reading other reviews and experiencing firsthand how they handled my situation, it's clear this place’s management lacks professionalism, accountability, and respect for people's time. No patient should have to deal with an office that confidently lies and deflects blame onto you rather than taking responsibility for a mistake on their part.

May 21, 2025

Nicole Potter

I just want to start out saying that I have a fear of going to the dentist being I had a bad experience at another place and it deterred me from going anywhere in a long time. Everyone was soo nice! The receptionists were nice and my wait time was great I waited about a half hour which is to be expected. The dental assistant was soo very nice! she was calming me down and really took her time talking to me. The dentist was nice Dr.

Berm. I have to go back to get my teeth extracted so I will update on how that went. I would recommend this place to anyone!

July 4, 2025

Rosita Zayas

This place was amazing, the girls in the reception area were vey nice and informative. I love the oral surgeon, he was very concerned about my situation and very informative. He took pictures as well as explaining what was the treason for my situation and what to do to feel better. I was so amazed with this place that I switch from my dentist to this one. The building was big as well as clean.

They also many rooms and took care of many patients at a time. The icing on the cake was the wait peril was quick. I’m highly recommend this place to family and friends. ♥️

April 11, 2025

Susu Saleh

The worst dentist I been toooo!!!! They so rude they don’t even say hello welcome they don’t smile at all they have a mean look once you walk in !!! The ladies in the front are very rude and disrespectful! I had appt @5 and they took there sweet time forever to call me in this is like my second time cancel my appt .

Never going to them again they suck at there job I’m sueing them ! Very nasty people !! THEY SUCK AT THERE OWN JOB !!!

January 22, 2025