Dr. Joshua Renken, DDS

Dr. Joshua Renken, DDS

Dentistry

4.8 (2 reviews)

Contact Info

(217) 483-7177
7000 Piper Glen Dr Ste B, Springfield, IL, 62711

About

Dr. Renken is a Dentist who practices in Springfield, IL. He is 49 years old.
dentist dental care of springfield

Patient Reviews

Billing Dept. has poor management

3

I've been with this office a few years after a move here from CO. 1. First off, I had a chipped crown that needed to be addressed. I paid to have the tooth filed, which I am still awaiting my refund for the procedure. Billing has been informed that there should have been 'no charge to me', I even sent them the EOB. 2. I was informed from the assistant that they would do a 'pre-estimate' on a new crown. I informed them the crown isn't that old, to please look it up, knowing my insurance would have the date on the crown. I went to the appt. to get started on going forward. I was asked to pay 'IN FULL' the cost up front for a new crown. I told them I was not prepared to pay that kind of money 'on the spot' and that I never was told an amount or the predetermination cost before arriving that day!!!! I asked AGAIN to tell me how old the crown was, and the tech. told me she 'couldn't find it'. So had the office did the Pre determination, alot of this mess would never have happened

Lisa Nevill

5

My first and initial experience with Dr. Renken was very good. I was very impressed with his assistant, Natalie, who made me feel very comfortable for my root canal. Kudos to Dr. Maggie Shafer who referred me to him for this procedure as I was having tooth pain due to an abscess in a molar needing a root canal. Also, the availability in getting in so promptly. Appreciated the reminder texts for appts - very helpful!! Thanks again!

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