Not at all what I had expected. DO YOUR RESEARCH! ASK LOTS OF QUESTIONS.
I have never had an issue in this office. Dr. Cooney and Erin are very professional. Office visits are quick and to the point, easy in and easy out. Dr. Cooney recommended that I get a dermatologist appointment due to a spot in face, the dermatologist confirmed his suspicions of basal cell cancer. I can get timely appointments and get squeezed in for emergencies.
This guy is not a dentist for me. I would never go back. He would not pull my tooth and I left there in terrible pain.
Every visit is 100% professional and friendly! They do a great job!
Dr. Cooney is unprofessional and will tell you that you need expensive procedures that you don't need just to charge you more!
He told me I needed X-Rays so my insurance would cover a scaling procedure. When my insurance wouldn't cover it, Dr. Cooney asked me to come back for more X-Rays to file an appeal with insurance. insurance denied the additional X-rays and I had to pay over $1,200 for the procedure out of pocket. Avoid Dr. Cooney at all costs!!
Dr. Cooney and his staff are AMAZING! As I have a long history with dental visits he and Erin are top notch! They are very kind and personable. I am switching my entire family over.
I found them to be very caring, and they took excellent care of me. As a disabled vet, I have certain issues which they took into account. Highly recommended Dr Cooney.
Appointment was easy to make. Dr. Cooney was very professional and explained every step of the x-rays and cleaning.
As an active duty service member, I don't always have the luxury of choosing my providers. Dr Cooney was assigned to me and where, at first, I was apprehensive, now I am elated. He is a marvelous dentist and I recommend him to everyone. Extremely personable and friendly, he made it very easy for me to pay for all of my fathers dental treatments, even though I was stationed in California at the time. My Dad needed a lot of work done and thanks to Dr. Cooney, he felt safe and cared for.
HORRIBLE Customer Service. In order to take your X-Rays from this office, you have to pay $15.00 and wait 48 hours in order for them to "process" the request and they will mail them to you. They cannot email to another dentist office and you can't come in to pick up unless you wait the 48 hours. I was told by the oh so friendly (NOT!) Joan that "this shouldn't be a surprise to you as it's in the new patient paperwork". Money hungry and RUDE. I would never go back.
