Recently did a full mouth extension of my existing teeth and was excellent
I saw Dr Gray in 2023 for a tongue polyp, and an inner mouth bleeding sore.His nurse numbed my tongue. Dr Gray removed the polyp with (8) stitches, OUCH!, and excised the tongue polyp for pathology. I went back to him to have the stitches removed.He was great! The stitches were removed without pain; and I found Dr. Gray to be super nice; he understood and addressed my nervousness with professionalism and compassion.I would RECOMMEND DR. GRAY to anyone without hesitation.(Oh), and my tongue polyp was benign.
If I could give negative stars I would. The staff is phenomenal but Dr Gray was arrogant, condescending, & dismissive. I’m left with severe jaw pain & am going on 8 weeks post wisdom teeth removal…
At 6 weeks post op I woke up with major swelling on my left side of my jaw. At this point I had NO pain, just a HUGE jaw. I went to a local ER who recommended I contact Dr Gray(who I had already been trying to contact for hours). It was on a Saturday so I called his “after hours” line posted on his website; repeatedly. The answering service informed me that even though he was on call he was seemingly ignoring all messages and voicemails they were leaving him. They tried to contact him multiple times from 7:30am to 4:30pm. I ended up in STL at the hospital who again after discharging me with a severe infection, suggested I follow up with Dr Gray to rule out if it was from my teeth removal. I was able to get in the following Wednesday. Upon seeing him I felt he was dismissive and in a hurry to get out of the room. He refused to discuss what happened regarding him not answering the emergency line & blamed the answering service(who were beyond kind to me & actually called me that evening as well as the day after to check on me). During my appointment he flushed my mouth out to see if the sockets were clean. He pried my mouth open when my jaw was swollen and stiff it could hardly open, so much so that I asked him twice to stop before reaching to grab his hand when he finally quit. It caused me so much pain I sobbed the rest of my appointment. His response to me was “pain is real for everyone”. He said that my sockets were clean and healed and that basically he wasn’t quite sure what had happened but that he would prescribe me a steroid for the swelling & that if it comes back he will have to cut my gums back open to see if there’s something in them that could be causing infection. When he left the room his assistant even stayed behind to check on me and make sure I was okay because she could tell how badly I was hurting. The pain I was in now, mixed with how he acted just made a bad situation worse. I left my appointment in more pain than I was when I arrived. It’s been over a week since I seen him and I have had consistent jaw pain that wasn’t even there prior to seeing him. I will not go back.
I was brought in for a consultation. I was left in the exam room for over 30 minutes without an explanation. Dr. Gray came in to the room loud and in a hurry without an introduction started accusing me of not wanting to get an x-ray done; which was far from the truth. I never said that and dont know where he got that. I immediately felt offended. Then he explained all the reasons why he couldnt help me. It was a wasted morning and I will never go to that office again. The office staff were relatively nice but very unskilled. Dont go to this doctor. I give him and this experience a BIG THUMBS DOWN! BOOOOOO!
Dr Gray removed a molar this afternoon. He really impressed me…quickly got things numbed up, and removed the tooth with no discomfort whatsoever. I was surprised when he said he was done! Won’t ever see another dentist for dental work!
Dr. Gray and his staff were attentive, empathetic and efficient and highly skilled. I had a general anesthesia and the staff handled the paperwork and prep without a great deal of fuss. I appreciated their efforts to keep me calm and patient through the consent process. When I awakened from the anesthesia, I experienced very little pain…even after all the numbing meds wore off. I followed the aftercare instructions to the letter, and have had no issues. They called in meds for me, and were available the following day. Again, it was a great experience over all. Highly competent surgeon and great staff.
From the moment I walked into either office, I was greeted and treated as if I was family. The attention to detail and ensuring that I was comfortable at all times was their highest priorities. I have severe PTSD, having Dr. Gray and staff allowed me to gain their trust and confidence. There is no better Oral Surgeon than Dr. Gray.
Because of other health issues, I was extremely nervous about my extractions. Dr. Gray understood this and made sure I had the blood work done, explaining it clearly and having me reschedule to give me more time to have a favorable outcome. The extractions were quick, and I can say painlessly. The office staff was friendly and professional. Dr. Gray's assistant was excellent. Dr. Gray himself is a very kind, professional doctor. Thank you for your outstanding service.
Very careful to diagnose problems and prescribe course of treatment. Tooth extraction was done carefully with good results.
