Acharya Periodontics & Dental Implants

Madeline Blake

You'd think you'd be scared going somewhere that you've had multiple gum grafts from, but every time I go back I'm just excited to see everyone here! Everyone is so sweet and Dr. Acharya is incredible at her work, I can't say enough great things about her practice. My gums have been doing fantastic thanks to her care!

September 20, 2024

Mike Shockley

They cancelled my appointment after I confirmed it via text message. The confirmation text message clearly says I had until 11pm on Friday to respond and I did at 5:53pm. I arrived at my Tuesday 8:30am appointment and was told that I didn't confirm it while the office was open. Completely unacceptable and a waste of my time.

March 4, 2025

Alex DiGenova

First, this review is not a reflection for Dr. Acharya, I did not get the chance to work with her further but really enjoyed my first consultation and was excited for my appointment, it is clear that she is a pro and came highly recommended from my normal dentist office. The rating is solely due to my experience with the scheduling coordinator for the second time. Argumentative and not helpful in any way. I was on my way to my appointment, on time, and received a message that my appointment had been cancelled. I called to explain that I had not cancelled the appointment that I had waited over 6 months for and confirmed on the prior Friday (the appointment was for the following Monday). She spoke to me as if I deserved for the appointment to be cancelled because I was busy and only glanced at their reminders when they came through the previous week.

(if that is how they really feel about patients, they are in the wrong line of work) When I realized that the very end of the reminder message threatens a cancellation if you do not respond, I responded, and received no other messages and assumed all was well. My appointment was at 8:30 on a Monday. At 8:15 when I was almost there after missing work I received a message that she cancelled it. When I called, before I could even finish speaking, the coordinator was talking over me berating me with the attempts that they made, etc. I explained that I did not cancel the appointment, that I had confirmed after the last message, and that I was busy through the week when I received what obviously looked like reminders. I am sorry, the first line of your attempts say "Appointment Reminder" anyone glancing over their messages or voicemails wouldn't bother thinking otherwise. Maybe try changing your message to " REQUIRED- Reply YES to confirm your Appointment or it will be CANCELLED" Simple.

Most people are also responsible enough to manage their own time and not miss their doctor and dental appointments that they planned for months to attend. The whole thing was really frustrating and unbelievable to me. If this office cares about customer service at all, I hope that they reach out to resolve what should have been a non-issue (I was literally almost there) with the next soonest appointment this year. However, my experience with this coordinator tells me that I will likely be billed for cancelling, when I did not cancel, and received no services. If that's the case, I will not be paying for their assumption of how to manage my time and appointments.

November 18, 2024

Sherry A

I had a tooth extracted and bone graft today and she was awesome! She answered all my questions and told me all of my options. She was very kind and gentle. I highly recommend!

May 15, 2025