Patient Reviews
Ed Sausageman
It seems my negative review was removed at some point, no problem I'll put a new one in! I had a small (sub $100) past due bill with them. I was going in every few weeks getting fillings and root canals for about a year. I was paying them out of pocket dollars for all the work. The dentist was excellent! On my last appointment there, the front desk person, a Benko, was nice to me on my way out. She scheduled another round of fillings and a cleaning. I paid my bill and went home.
Within a week I get a notice from a collections agency showing that I owed Benko & Benko less than $100. Confused, I called in. The same person that was nice just days before was very cold and matter of fact on the phone. She explained that there was a threshold for the number of days a bill can be delinquent before they send it to their collections firm. I asked her why she didn't talk to me when I was in the office. I asked her why she would send a loyal customer to collections over a small amount, especially when compared to the revenue that they already received and had scheduled.
She continued to be robotic and cold in her responses, like she was working at some giant corporation and her own last name wasn't on the sign in the lawn. Confused even more I asked to talk to someone else, she refused. I really liked Benko & Benko so I tried calling a few times hoping one of the doctors would pick up, I left several messages hoping to clear things up but they never called me back. I will never forget how I was treated there and will keep adding this review if I find it's gone missing!
October 21, 2022
Melvin Sonnon Jr
Extremely Happy ! Really Cares about his patients and the best dental needs and options! Thank you to all your staff
June 6, 2025
Lisa Schmitt
Although this dentist DOES do good dental work, he does NOT do customer service well. After a routine check-up in Dec. 2023, Dr. Benko Jr recommended that I take my 11-year-old son to a pediatric dentist to have his cavities fixed. I did that, and the pediatric dentist told me that because the cavities were on adult teeth, they needed to be filled by his regular dentist.
I had to call the Middletown Benko & Benko office 3 times before I finally got the answer that Dr. Benko Jr still refused to fix my son's cavities. It's my opinion that if Dr. Benko Jr cannot do dental work on children, he should not accept them as patients, otherwise, what's the point? In conclusion, I will find a new dentist for myself and my 3 children.
February 3, 2024
Jill Cedeno
Benko & Benko failed to identify that my son who is now 18 (who was seen by their office up until he was 17) still had baby teeth! Which now we are finding out his adult teeth are impacted and if left untreated could lead to other issues! I can't understand how or why this was not discussed when they took X-Rays. His new dentist is floored they never disscussed this with us.
Would NOT recommend this office.
February 3, 2025
