BYND DNTL

Hanna

Everyone's time is valuable. Waiting 1 hour and being told it'll take another 45 minutes after a set appointment is unacceptable. Please be more considerate of everyone's schedule and aim not to overbook. I am thankful to Yasmin. When I approached unsatisfied I was brushed off and passed to her. Despite the circumstances, her professionalism was top notch. She is attentive on and off phone.

February 8, 2025

Yasmin Ball

Had an issue with a crown and Dr. Patterson knew exactly what to do to take care of it. Thank you! Not many General Dentists do root canals on molars. Dr. Park did an amazing job! He had to tap me when he was done! He even saved me money on seeing a specialist. 🙂 Everyone here is wonderful!

March 26, 2025

Kat

The first bridge Dr. Patterson did for me was great. However, after that, I'm not sure what went wrong. I lost two healthy teeth (on the bottom, left side of my mouth) due to how long it took for the bridge to be ready. When it was finally completed, it wasn’t the right color. So, I had to wait even longer to get it corrected. In the meantime, the temporary bridge wouldn’t last more than three days, and I had to leave work early multiple times to get a new temporary one replaced. It took so long that I ended up needing root canals on both teeth that were supposed to have the bridge placed. Once a tooth has a root canal, it's more vulnerable to cracking or breaking, which is exactly what happened. I lost two perfectly healthy teeth because the bridge process took so long. By the time the bridge was ready, one of the teeth had to be pulled because it had cracked.

I was extra careful not to eat on that side, but it didn’t make a difference—the tooth cracked anyway. Now, instead of a bridge, I need to get a crown made for the remaining tooth. Of course, it took another long wait to get that done, and I needed a root canal on it too. When the crown was placed, I told the doctor it was hurting, but she said it was because it had been touched so much. Two months later, I ended up needing to have that tooth removed because of an infection. At this point, I feel like I’ve hit rock bottom. I’m beyond frustrated. They were supposed to refund me approximately $1,900. While they refunded the insurance, they’re stalling on giving me the credit. I need that money to get new teeth, as the partial denture they made for my upper teeth no longer fits and hurts my gums. I have no teeth on the bottom left side, and nothing to anchor anything there.

My gums hurt because I have no teeth to eat properly with. I don’t understand why all of this has happened to me, and I’m incredibly frustrated that it’s been nearly a year and I still haven’t received my refund. I’ve complained to the Culinary and the Nevada State Board of Dental Examiners, but the billing department continues to ignore me. I’m considering finding an attorney or taking them to small claims court. My patience has run out after being told for the past four months that I would receive the refund on the 21st of each month—and nothing happens. The Culinary Department has said they don’t understand why they’re holding the money, and they find this situation dishonest. Once I receive my refund, I’ll be able to move on, but I’ve waited long enough before writing this review. At this point, I’m done waiting.

February 25, 2025

Karla Aguilar

Been coming to this place for almost a year, hygienist and assistant staff are very good. I decided to replace my old crown on my front tooth,  Dr Jackelin Patterson was on charge of that,  she never ever touched my mouth, she just ordered X rays. Well, first new crown was too up that I could barely close my lips, she ordered another one, 2nd crown was way longer that my teeth and when I told her I was not happy with it, she was loudly arguing  and started yelling at me that was not her fault, saying I was so picky and she was giving me my money back, then when I said stop yelling at me or I am going to record this conversation she slammed my crown on the table and left the room, after a few minutes alone in the room I realized what just happened and I started crying because I was toothless and I didn't know what  to do, she didn't hesitate leaving me like that  and she never came back, the assistant brought manager Jasmin to talk  and calm me down, made me a temporary crown and offered the services of another Dr to take my case, I said no thanks,  give me my money back as Dr Patterson told me she will.

  After 2 months with the temporary crown and waiting for a refund that I never got, I talked to manager Jasmin and I decided to give Dr Park in this location a chance to do my crown and I don't regret it.   He made an amazing job, he even skipped lunch when he was working on the shape of my tooth because that way the crown would fit, no too up, no too long , he  treated me on a  nice and gentle way, he explained me why was necessary to shape my original tooth a little bit.   My new crown looks completely natural and I am so happy now.

  I really recommend Dr. Park who is very committed to his job.

April 3, 2025