Carp Dental

Cornelia Wolk

Where do I start. My sweet husband got me and himself dental insurance through Carp Dental. Then he scheduled a cleaning for me (that was our understanding) and told them that my retainer fell out and there is some glue I need to be removed (assuming that’s stuff that is done during a cleaning - nothing else needed extra). Once I got to my “cleaning” appointment I was told they can’t do the cleaning today, they’ll just remove the glue. Then I scheduled my cleaning for a couple months later as I was told they need to make x-rays first and I wanted to have those done during my 2nd trimester (yes, I’m pregnant and read the 2nd trimester is the best to do such with less risk).

I show up to my appointment and was told they called earlier that day and left 2 voicemails to see if I could come in earlier (now little back story, it was difficult to schedule this appointment due to their availability and my work schedule). Apparently, they had my husbands number on file and called him instead of me (he doesn’t have any voicemails on his phone from them tough, we checked later on) - we both were at our prenatal appointment and unavailable. I then drove straight to the appointment to be early/on time. So, once there (I ended up being 30 min early, ready to wait a bit) I was told I have to come back another time (we live 30-45 min away!!). My husband and I both work in health care and we could never just take an appointment away from a patient that we weren’t able to reach and reschedule the same day - without the patient’s consent! I am beyond upset with their professionalism and service.

I asked for the reason of this cancellation and was told because they had a bunch of cancellations earlier today and tried to move up the schedule - so long story short, they wanted to go home early! I rescheduled my appointment but to be truthful, I’d rather not go back to further waste my time - only reason I go back is because we already paid for the insurance and have 2 cleanings included. Once those are done I’ll NOT be back! Too bad, this place was referred by family and we decided to go with them even though it’s quite a hike there. We and our growing family will look for another dentistry!!! Very unsatisfied!!

March 28, 2025

noelle sauer

The entire staff is excellent at what they do and are so warm and kind. My dentist has done beautiful work on my teeth. I truly can't say enough wonderful things about Carp Dental.

May 13, 2025

Jen Arthur

Spoke with Monica who was extremely delightful! She was readily available for all of my questions and gave me multiple options that would fit my family's needs! Thank you Monica!

July 17, 2025

Christopher Rocus

Very pleasant atmosphere. Great dentist that does excellent work . I would imagine most people don’t like to go to the dentist because of pain bad news and expense. I had a lot of work done there and was not in any pain. They are very caring. I would recommend them.

April 8, 2025