Chesapeake Smiles Dental

queen Petra

They employees here are rude and unprofessional. I called and scheduled my appointment like anyone would. I’m the day of my appointment I called to verify the address already on the way. I was told that I had no appointment but after talking with them I was told to come in. I had to pay my co pay before seeing the dentist wish I did after giving them my insurance. I was told I would be notified when my mouth guard arrives within 4 to 6 weeks.

I gave them a little over 2 months without hearing from them and called. I was told my mouth guard had arrived and I needed the pay the part that my insurance never covered if wanted the mouth guard, the employee dropped before I could finish speaking. I was confused and considered taking my business else where but had already paid the co pay which is $140. So decided to call again 2 weeks later to clarify what was going on before deciding what to do. The person who picked up didn’t need my info and even told me my birthday stating that she knew who I was and put me on hold. Someone later came on the phone not sure if it was the same person and asked what I wanted and who I was in a very rude way.

After giving her info she said they reason for the money they are asking me to pay is that I showed up at the establishment without an appointment and they were not ready for me so they did not charged my insurance and they if I had an appointment they would have told me that the co pay was at least 50% and basically what I paid was an estimate. So I asked for a refund because I do no longer wish to deal with them she said she had to talk to manager and and have the manager give me call back when the manager is available and that she does not think a refund is something that is possible. They are so many questions in this scenario like who shows up at an establishment without having booked an appointment first ? Why did they tell me to come in and received me and made pay an estimate co pay, if I didn’t have an appointment to begin with? Why did they never called me to tell me they didn’t charge my insurance? All this to say I do not recommend this establishment and I advice you to take you business else where.

February 28, 2024

Lucas Pando

I arrived at my appointment 30 minutes early, and I was seen very shortly after paperwork and check in. I was very pleased with the hospitality and overall kindness that the staff had to provide. The environment was very clean and I felt very welcomed by the front desk workers, which relieved me because I haven't been here before. My appointment went very smoothly, as my dentist was very gental with cleaning work, and made sure I was comfortable during it all.

When I was all clear to go, I was given useful advice to ensure an easy next visit, and I just can't tell you how I was welcomed with smiles and overall positivity. This was by far, the hands down BEST dental experience I have had, and I definitely am looking forward to my next visit. Thanks!

April 11, 2024

kim trantham

DO. NOT. GO. TO. THIS. PLACE. the receptionist RENEE is absolutely god awful. i got a root canal done, (mind you no one gave me any papers detailing a treatment plan), and i was supposed to come in later to get the crown. i told them several times that i had limited time as we were leaving the military and would no longer have dental coverage. RENEE told me i couldn’t leave unless i paid for the crown THAT WAS NOT DONE YET and i asked her multiple times if there were different ways to go about this.

she said no. i had to google options and had to ask her myself if i could just pay half. so i did. she was intimidating and rude and said i couldn’t leave unless i paid. we called back later saying we didn’t appreciate the way i was treated and we would NOT be back for the crown. my mom had to call and RENEE was unbelievably nasty. she asked my mom if SHE wanted to work there and do her job. we were told we would be called back about the refund and we never were. they knew we weren’t coming back yet RENEE kept calling me, telling me my crown was ready, EVEN THO THEY WERE AWARE I WASNT COMING BACK. i called back today about the refund and of course RENEE answered and was extremely nasty again, this time hanging up on my mother.

she refused to let us speak to anyone above her. she told me the only way i can get the money back was by coming in person to pick up a check. i explained to her i cannot come back as it is 6 hours away. she said “oh well”. her customer skills are nonexistent. it’s a mystery how she still works there. the RECEPTIONIST does the billing, and a nasty one at that. DO NOT GO TO THIS PLACE, it is UNPROFESSIONAL.

February 21, 2025

Kait Medford

I am giving three stars due to the rude continuous service, but not by the dentist or the dental assistant. Their service was top tier. The initial call I made to understand the process and the questions a first time client would ask I felt was handled without care and understanding. Another big reason for the three stars is because I had my teeth molded weeks ago. I called and left voice mails.

Nobody called me back. Nobody called to schedule me an appointment to finish the whitening process. I wouldn’t recommend going here.

May 2, 2025