Delaware Maryland Dental

wbfrog1

I first visited this office in May 2024 and trusted them to handle filing my insurance claims, a standard responsibility for any dental office. However, months passed with no action on their part. Despite my patience, it was not until October—five months later—that they finally filed the first claim. Shockingly, even then, they did not file it correctly. As of now, that first claim remains unresolved, causing significant inconvenience and frustration. To add insult to injury, there is now an additional claim that they still need to process, and based on their track record, I have little confidence in their ability to handle it properly.

When I realized the extent of the delays and issues with the first claim, I stepped in to help move the process along. I communicated what needed to be done, offering assistance to ensure the claim was handled correctly. My intention was never to be rude or disrespectful. I was merely trying to advocate for myself and help resolve an issue that was unnecessarily dragging on. However, instead of appreciating my efforts to address their shortcomings, the office labeled me as rude and disrespectful and dismissed me as a patient. Their decision to dismiss me for trying to ensure my claims were handled appropriately is not only unfair but unprofessional.

It feels retaliatory and reflects a lack of accountability on their part. Since when is advocating for oneself grounds for dismissal? Patients have every right to expect their dental office to handle claims efficiently, respond to concerns with professionalism, and resolve issues without unnecessary delays. The lack of communication, their inability to complete even the first claim in a timely and accurate manner, and now their inaction on the second claim, all point to systemic inefficiency and disregard for patient needs.

December 21, 2024

Steve

Needed a new dentist. Went online and found Delaware Maryland Dental. Very pleased with everyone from Kelly at reception to the xray tech (didn’t get her name) to DrJain. Never felt this comfortable at the dentist’s office before. Actually looking forward to getting all my issues taken care of. Definitely recommend Delaware Maryland Dental.

June 2, 2025

でりっくRSF

I'm extremely disappointed with the service I received at Delaware Maryland Dental. I arrived for my appointment(As a New Patient) but despite ringing the doorbell and knocking, no one would answer the door, although they were clearly sitting at the desk in plain view. To make matters worse, the receptionist gestured for me to go away, leaving me standing outside in the cold for over 15 minutes. I found this behavior to be incredibly egregious and unprofessional.

As a patient, I expect to be treated with respect and dignity, especially when I'm seeking urgent medical care. Needless to say, I will not be returning to this dental office and would not recommend it to anyone. There are far better options available that value their patients' time and well-being.

January 27, 2025

Stella Sutkiewicz

I have been a patient here for over 20 years, probably close to 30 and always received the absolute best care. They even helped me when Blue Cross and Blue shield screwed up my insurance for 2 years in a row. They help me get the paperwork sorted out and recently got me rescheduled the next day when I was confused about an appointment time!

May 17, 2025