Patient Reviews
Minmin Fan
This office is TERRIBLE!!! The WORST experience I've ever had with a dentist office in the past ten years!! If I could give a negative point, I will definitely do that. This office is terrible in managing appointments and in greeting their patients. They cancel appointments at short notice and is unwilling to work with patients to meet their needs. I made the appointments several weeks ago, and have asked for work day off and my kid's school day off for it, and then was told a day before that our appointment is cancelled and they can't help no matter how I explained we need to see the dentist before our travel a week later.
The woman on phone is terrible. She did not listen. She did not allow me to complete my question and request. She was not sorry at all for all the inconvenience the cancellation has brought to the patients.
BTW, my daughter and I just transferred to this dentist months ago, and this is our first time to visit. We have been waiting for a month+ for this visit. How can you cancel patients' appointments at a short notice, with no apology, but only arrogance? I will NOT give business to this Eisenberg Office on Alexander Rd. , because obviously they DON'T care!!!
June 15, 2022
Meka Wombley
Poorly managed front office. For the second time, in one year, I was made to wait over 45 minutes for an appointment. (That's a pretty poor ratio considering I only visit two to three times a year) The first time I just walked out. The staff was so immersed in their personal conversations that they didn't notice until I got a call 30 minutes later. The lack of customer service even presents itself when you call them.
Calling to confirm an appointment, I've never felt so disregarded, unimportant, and unappreciated. It's not like my patronage contributes to their paychecks or anything. They don't go out of their way to get to know you. I've been going there for a few years and its always as of I've never been there before. When you make an appointment for you and your family and two hours later after they finally take care of you they say, "oh is that your family? We marked them as a no-show" The Eisenberg brothers are great.
They do great work and have a great bedside manner. It's only because of them that I'm giving this review any stars at all.
November 12, 2015
BreeAnne Lemmerling
I should have left this practice and written a poor review long ago. All I can say is TERRIBLE! I finally left after an insurance issue, years of consistent appalling front desk attitude problems and the final straw was shocking, uncaring response to a dental emergency they caused! HORRIBLE! Be warned!
October 10, 2024
Vijay Kumar Palandurkar
Very poor office experience. While Dr. Eisenberg and his assistants are great, this review is for the front desk. The front office staff is extremely rude. So far as things happen to the schedule they are OK - they are not necessarily polite - but one can live with that For the scheduling, I was trying to be nice and she was super rude because I had missed my earlier appointment practically telling me in stern manner that she would not give further appointments.
I told her that it appear unfair since I have been taking their service for several years. She continued to be rough and I had to tell her that she was being rude. She continued in her tone and I had to tell her that I would discontinue with them. I mean it. I am done
February 28, 2024
