Family Dental Care

Chi Town Living

I was hesitant to post my review but after seeing others post similar here is my experience with them: I searched high and low and thought I finally found a dentist office that I could grow a long relationship with but from the very beginning there were communication then billing issues. The dentist Dr Piccolo was marvelous but their billing was extremely questionable, disappointing and misleading. Be aware that when you ask for a copy of proposed work they will ask you to sign it in order to "get a copy" which makes you responsible for anything you sign. If you disagree to signing a copy you will not get a copy.

Your calls and emails will go unanswered and they will blame it on staffing. There is no 24hr hotline either so its hard to reach anyone as there appears to be one rep for two locations. They will submit claims to your insurance 2 months after work is performed. I wish that I could continue coming here but as I mentioned their communication and billing practices are very sus.

If you do decide to visit here please review all paperwork before signing. Please get more competent staff Dr Piccolo!

June 21, 2023

Caroline Keane

I was a patent very briefly during the pandemic Now. . . 2 years later they are sending me a BLANK BILL. I asked for a reason and they wait months and resend! I'm appalled. The total lack of professionalism is astounding. If you have ever bought a car you know how it feels to be held hostage, but this time they have you by the teeth! a basic cleaning took well over an hour due to the constant coming and going. lack of preparedness.

Trying to upsell me on guards and not listening to my basic requests. . . I would never go back. and now to be charged without explanation. . calls for the BBB!

June 20, 2023

Faten El Ammar

Amazing experience and care, especially for someone like me who generally likes avoiding the dentist’s office. Every member of the team goes above and beyond to ensure comfort, clarity, and support. I’ve been here 5 times and wouldn’t want to go to any other dental office

May 22, 2024

Kostadin Petroski

EDIT: I'm really glad Dr. Piccolo took my concerns very seriously and responded to them very professionally. She is a great dentist and does amazing work. *After resolving the issue, I re-rated from 2 to 4 stars. Twice, my appointments overlapped with another, possibly an emergency or a double booking. I was made to wait over 45+ min for each.

After seeing and reading how unsatisfied I was with this experience, Dr. Piccolo personally took this into her own hands and did everything possible to show that this won't happen again. Hopefully moving forward, Family Dental Care will not create conflicting schedules, and if it does happen, they will act accordingly and professionally. I am really hopeful! This is a great practice.

April 19, 2024