Family Health Services Medical Center & McKeen Pharmacy

Maddy Keesee

If I could give zero stars I would. The Customer service is absolutely TERRIBLE! They have ZERO compassion for chronic patients and their caregivers who struggle to keep up with their care. I will never take my family here again and will never recommend this place to anyone.

December 18, 2024

Christina Marie Beauty

The behavioral health department is the absolute worst experience I have ever had from a medical facility. I have 3 children that were being seen here and 1 of them with multiple diagnosis's and is also commonly suicidal. The lack of attention, the lack of care, the lack of communication during dire situations involving the need for medication refills and how these situations have been handled is absolutely appalling even after speaking with supervisor Sierra and the medical director Mary Peters which I only got 10 minutes to speak with and I felt my situation was rushed and not handled as well as it could have been. This department should be ashamed of the care they provide to their mentally ill patients and the way they treat people.

I have been placed on hold in the middle of speaking, I have been told “I have no idea” from front desk staff when I have asked important questions. I have had providers switched at the last minute without my permission or without even giving me the choice to reschedule with our normal provider especially when it comes to administering new injectable medications my child has never been on before. I have had to switch my children’s therapists last minute because their current therapist wouldn’t “be able to see them because they only go to the schools to do therapy now” again with no prior notice. I have sat in waiting rooms for 30 minutes past my appointment time or have been told my appointment was cancelled after showing up and after never being notified.

I have asked for a letter of diagnosis’s and medications for my child for court and still have not received this document after asking multiple times. I would save yourself the stress and headache and choose somewhere else to go if I were you.

September 11, 2024

Sheila

Understanding nurse's and caring doctor's. Been with the same doctor since she started working with firelands. And she has been with them since they opened the door to the one on Hays avenue

March 12, 2025

Grey Tait

I went to get a filling and when I was getting the numbing shots the dentist did something wrong. When i left my mouth was bleeding and my jaw and gums hurt on the left side. I figured the pain would go away within a couple of days but here i am a little over a week later and still hurting.

It has been extremely difficult trying to eat and drink. I am beyond pissed off and am searching for a new dentist.

February 10, 2025