Fansmile Dental

Natalie McKenzie

I’ve been going to Dr Mou for quite a few years now and she is great. Always takes her time to answer my questions. I feel as though I’m speaking with a friend. She did my Invisalign for a reasonable cost and she does my dental work and cleaning. Very gentle and my teeth are I great shape due to her care

April 7, 2023

Josie Guan

I had a great experience on my first visit to this dentist office for my annual dental check-up and cleaning. The staff on the front desk was very friendly and helpful. The dentist was thorough in explaining the x-ray examination findings. A treatment plan was also offered to me accordingly. The cleaning was gentle yet effective, leaving my teeth feeling refreshed.

November 29, 2023

Renee Liu

Dr. Mou and her team is great. She is professional, efficient and skilled. I’ve been seeing her for over 3 years. She always fixes my issues so quickly. Her Great Neck office is clean and beautiful with parking spots. Front desk staff is very friendly and helpful.

April 5, 2024

Austin Zhao

A few months ago, I came to this dental office for a routine cleaning. Unfortunately, it was a really disappointing experience. I was seen by a male dentist who, from start to finish, never spoke to me directly—not even a simple introduction. This was my first visit, and it felt like he assumed I didn’t speak English. At one point, he left either the suction or drill tool in my mouth for an uncomfortably long time and disappeared. I was in distress but couldn’t say anything with my mouth open like that. The cleaning itself was rushed and didn’t leave me with that fresh, clean feeling I usually get after a dental cleaning.

To make matters worse, they tried to upsell me afterward through the assistant—suggesting I get my wisdom teeth removed and do a deep cleaning. I’m giving three stars instead of one because I assume Dr. Fan is great based on other reviews. Maybe I was just unlucky. But sadly, my first impression was a very poor one, and I won’t be coming back.

May 9, 2025