Greater Connecticut Oral & Dental Implant Surgery

Samantha Addonizio Butts

Although Dr Kurtz extracted teeth from both my children with no issues, I had a more complicated situation and my experience with his practice was very negative. I am sharing in case others have had similar experience and to help future patients avoid my situation. I had two teeth extracted in Sept 2020 with the plan to get implants. Over the years I dealt with them, I found the office to be very disorganized. It was difficult to get timely appointments (I realize it was during pandemic, but during treatment over 2 years, that did not change). At every appointment (except the surgery itself) I had wait times of over an hour, at minimum. Even for what was supposed to be a “quick follow up”. The office was inconsistent and unclear in their pre operative instructions with respect to prophylactic antibiotics . Thankfully, they did give a post-op pamphlet which I read and followed to a T. Before one surgery they asked me to sign a consent and waiver of liability for surgery…but they had listed the WRONG surgery (it was not what I was scheduled for and was confused with another patient) on the form. Overall, my outcome was not successful. Of course - there are always small odds of failure. However, my personal feeling was that the disorganization of the office contributed to the lack of success. Of course, to be fair, there is no way to prove this for sure.

But, for example, for a second surgery after the first implants failed (and Dr. Kurtz did tell me he would not charge me for a second surgery), we agreed on a plan of action to place an implant. However, when I awoke from surgery, Dr. Dr. Kurtz told me he had decided that I would not be happy with outcome so he decided to perform another procedure, to rebuild my ridge, and not place an implant. I feel that if he had taken time to look at my mouth, and taken and additional X-rays (which he had not done), he would have better planned for the extensive surgery he ended up giving me. Whatever the reason, I got a very bad infection and lost all feeling in my upper left side of lip. Yet Dr Kurtz was slow to believe I had an infection and was hesitant to prescribe the right antibiotics. He finally did prescribe a cocktail of antibiotics after a few weeks of me being miserable. The infection started to clear up within 24 hours. When I told him I was upset that I lost all feeling in my upper left lip, and asked if it would ever return he replied, “Probably not. This is what we call making a big deal out of nothing”. I will never forget that moment! I felt that he was dismissive of my concerns so I started to bring my husband to my appointments so Dr. Kurtz would take me seriously.

(I am a professional who works consulting with top management of companies, so not exactly a shrinking violet). Dr. Kurtz told him “It is better when you come with her, she is less hysterical”. Dr. Kurtz did have to operate again to remove the infected matter. When I asked what the plan going forward would be, he told me he would try the same surgery again (and again for no charge so I did appreciate that). I asked if there is anything we should change for a better outcome and he said no he would do it the same way. I left and never made another appointment. That was mid 2022. His office never called or followed up. I still have a very large deficiency and two missing teeth in my mouth (I have worked with my dentist to create and wear a temporary prosthetic for aesthetic purposes ever since). It is now 2024.

March 7, 2024

Iryna Lototskyy

I had my wisdom teeth extraction recently with Dr. Kurtz. The first time during a consultation, doctor explained the procedure and some of the possible complications considering my age (the older we get the harder it is to do, that’s why it’s recommended taking wisdom teeth between the age of 16 and 18) Procedure went fast and painless for me.

However, I did get the complications - I’m still numb two weeks later on the bottom because of how close the impacted wisdom tooth was to the nerve. Nevertheless, I think the surgery went well and I’m happy that I’m done with it.

June 20, 2023

James Bennett

Everyone was friendly and professional did a pretty good job with what I needed done Dr. Kurtz needs slow a little bit, talks really fast. -3 stars is due to the billing department.

Almost impossible to talk to someone they say they’re so busy it’s hard to get to everyone I say they charge enough money higher another person you’re not doing your girls any favors don’t be so cheap. They charge my credit card twice then was reported to a credit company with a zero balance said they were going to fix that just got another call looking for money. 🤷🏼‍♂️

September 8, 2024

Kelly Garretson

I had a terrible experience. Poor approach of explaining (fast talks telling you vs asking if you agree to approach). When I elected to have tooth extracted and not have bone grafted and moving of my sinus, he became rude and treated me very badly. When my dentist recommended him for my sons wisdom teeth extraction - I said no way would I recommend or use this person ever again.

November 17, 2024