Hudec Dental

Kristi Howard

I've been to this office twice in the last year - both times my appointment was cancelled day of via text and it was on me to reach out and reschedule. My first visit was okay, but it was short as they insisted I needed to come back for a deep clean so they never really touched my teeth. My second visit started with them giving me someone else's medical plan when I checked in.

When I pointed out to them that it wasn't me they argued with me saying "Well this one says Howard" as if there couldn't be more than one person with that last name at their office. Then, during my deep clean, the hygienist stopped mid clean to grab a lollipop and preceded to chew on it while returning to my teeth. It was lunch time so I have no problem with someone saying they need a quick break and coming back 5 minutes later after getting some food in their system - but to pop the candy off the stick right in front of me and chomp on it while they're working on my teeth was frankly disgusting.

On top of all of this, both times I went there the doctors and hygienist seemed confused about my treatment plan and even more confused about how to work their computer system. This entire office is a mess and as someone with a lot of anxiety around the dentist, the entire situation has scared me off from even trying a new dentist.

April 24, 2025

Eric Hudson

I’ve been going to the location in Ohio city since December 2024. I had my general exam and X-rays back then. During that general exam I was told to get a deep cleaning because I haven’t been to the dentist in years. I was never directly told I had a mild case of periodontal disease during this general exam. I also wasn’t shown my X-rays during this general exam. 4 visits later I had to pick and pry by asking questions to figure out that I did have periodontal disease. The dentist never directly told me this, which I feel is a huge lack of customer service and best practices to keep your patient thoroughly informed. I shouldn’t have to ask questions that should be answered routinely by the dentist. I wasn’t shown my X-rays and explained what was showing on them until my 5th visit. I had to ask to see them. Showing your customers X-rays should be apart of general routine customer service.

But this location has bad dental practices and customer services. My 4 visit I went back for another X-ray because a tooth chipped off and I wanted to know if I needed a root canal. The dentist and the X-ray tech told me I need to pay for general exam in order for them to tell me if I need a root canal. But wouldn’t the X-ray alone show you if I need one? Wouldn’t you be able to explain to me what’s going on with an X-ray?I have to pay for you to explain an X-ray to me? I feel they were trying to get more money out of me and not be honest and showing good character. When I went back for my deep cleaning, the dentist who did my cleaning didn’t even introduce herself. She just sat me down and got right to work. She forgot to take the bib off me when she was done. I don’t even know her name. I had an appointment for 3 fillings. The experience was probably the most painful dental experience I have ever had. When the dentist was done, she just walked out.

Didn’t show me the work she did with a mirror nor she did say goodbye aka provide good customer service. The secretary came in and I had to ask him to see a mirror so I could see the fillings the dentist did. I also had to ask him if I could see my X-rays. I shouldn’t have to ask the secretary for these things because that’s not his job nor does he get paid enough to provide that information. I noticed the lack of customer service early on. But I was building a case and waiting to see if it improved. It did not. My primary dentist there was Alexis Payne. I will be looking for another dentist.

March 27, 2025

Ciera Malone

I had my tooth pulled in November. I'm still going through dental pain and it's March. I would NEVER recommend hudec to anyone. I've had tooth extractions in the past and this one was the worst. Months later and I'm still in pain.

Never again! And to reply to the message that I'm not a patient at that location I was just there. So I definitely know what I'm talking about. I've been to 3 of your locations and they all suck. I would not recommend

April 2, 2025

Sherman Morrow

I thought I could get a simple teeth cleaning at a good price, boy was I wrong. First thing is the Xray. That woman should not be working in this field. I placed my head on the required spot and she took the picture, no problem. Then she sat me in a chair for the next pictures. She didn’t explain to me the correct way in which to bite down on the inserted object. She said what is wrong and I said it felt like you are jamming that object in my throat. I had to fumble my way through this process for the next 14 or so pictures.

How unprofessional this person is. Sham on Hudec for letting this go on. On to the pricing. I was quoted 1,704 for a deep cleaning. Are you kidding me? This is outrageous for a cleaning. Someone on a fixed income like myself cannot afford this. Again shame on Hudec Dental!

May 17, 2025