Lane & Associates Family Dentistry - Knightdale

Hanna Chio

I recently visited Lane & Associates Family Dentistry in Knightdale for my semi-annual cleaning. From the moment I walked in, I was warmly welcomed by the receptionist, whose professionalism and friendly demeanor truly stood out. The check-in process was smooth and efficiently handled—she was the highlight of my entire visit. Unfortunately, the rest of the experience fell short of expectations.

The hygienist appeared to be in a rush, giving the impression that my presence was an inconvenience rather than a patient deserving of care. Despite the fact that my sensitive gums are clearly noted in my records, my discomfort and visible pain were completely disregarded. When the dentist arrived, I received a brief greeting before the conversation quickly shifted to a chat between the dentist and the hygienist. This made me feel like an afterthought—an unwilling third wheel in a conversation that had little to do with my care.

The consultation lacked both personalization and professionalism, leaving me feeling dismissed and insulted. While I greatly appreciated the receptionist’s outstanding service, the clinical care I received was disappointing and impersonal. I hope this feedback serves as a constructive prompt for improvement in patient experience and communication.

June 4, 2025

Odaliska Almonte

The staff is very friendly and accommodating. The front staff, the dental hygienist and the doctor were all very caring.

May 21, 2025

Aldreaka Fluker

Dr. McIntosh and his team are absolutely amazing! From the moment I walk into the office, I am always greeted with warmth and professionalism. The entire staff is friendly, knowledgeable, and truly makes every visit a comfortable experience. Dr. McIntosh is an exceptional dentist—his expertise, attention to detail, and genuine care for his patients set him apart.

He takes the time to explain procedures, ensuring that I feel informed and at ease. Whether it’s a routine cleaning or a more complex procedure, I always feel confident that I’m in great hands. I highly recommend Dr. McIntosh and his team to anyone looking for top-notch dental care. They go above and beyond to provide excellent service, and I’m grateful to have found such a fantastic dental office!

March 6, 2025

Hannah Durant

My 3 year old son had his first dentist appointment here on Thursday. The hygienist was SO great with making him feel comfortable and helped him relax to be able to check & clean his teeth. The dentist was amazing with him too, I wish I could remember their names but I’ll be sure to note it when we go back in 6 months and update my review.

Even walking out the ladies at the front desk interacted amazingly with him as well. The office provided him with kid flossers in his toothbrush & toothpaste bag which I didn’t even know existed, so we can begin getting him used to flossing! Great staff, well equipped, appears to be a very clean office, easy appointment booking, great with kids.

June 14, 2025