Patient Reviews
Charissa McSwain
The staff and dentists--Drs. Monroe and Deskus--are excellent. Our entire family goes there.
January 24, 2017
Lisa OK
I called this office around the 3rd week in November and asked did they take my insurance which is Medicade and was told yes. I did not make an appointment due to the holidays. Then I had an emergency a couple days later so I called, spoke to a lady who set up my appointment. When my she found out who my insurance was her entire polite personality changed and she snapped and said we don't take your insurance. I explained that they had said they did and even sent me medical forms to fill out and return online which I competed but then they said they never received my forms back. I looked, my forms were sent so I called the office back to explained what was happening and a different lady answers, we made the appointment and again as soon as she found out that my insurance is Medicade her whole attitude changed and she said they couldn't see me.
I said I would pay out of pocket and she still gave me a hard time about making an appointment. On my first call when I was told they excepted medicade I told the lady I had found Dr. Monroe's office though my insurance companies website. Dr. Monroe has been an area neighbor dentist for over 30 years and I'm shocked I was treated the way I was. Everyone has seen Dr.
Monroe around here since they were small children who are now mid 30's. Shame on this office for telling me wrong then denying my insurance and an appointment, shame on them for saying my medical papers we not returned, shame on them for falling into a corporate role and not caring for those who may have to use Medicade Insurance and shame on you for treating me less of a human because of it, shame on you for being rude to me. I'm going to make sure Dr. Monroe knows what the people in his office did to me.
March 13, 2024
sheri wang
My whole family comes here. They do excellent work. They also have an amazing staff & environment! My 2 year old daughter even loves it. I've been coming to Dr.
Monroe for over 10 years. He's even saved multiple of my Dads teeth that others were going to pull. He also took amazing care of grandma when her old office would make her wait in the waiting room for unreasonable amounts of time. What a first class place with people who really care about your overall health!
July 16, 2021
Carole Bradley
I drive from South Charlotte to receive the excellent dental care I receive from Dr. Monroe and his staff. They truly care about their patients and are very thorough when explaining treatment plans and/or options.
August 12, 2024
