Niagara Falls Memorial Medical Center

Angel Huey

If I could give zero stars, I would. After reading numerous other reviews about this hospital and its rehab facility, it’s clear that what happened to my father was not an isolated incident & clearly proves that it has happened to counteless families. This place has a history of neglect, and I want to share what happened to my dad so others can see the truth. My father passed away on January 29, 2025, while under the care of this hospital. His death was preventable, and the lack of proper medical attention he received is absolutely unacceptable. They failed to Provide Communication Access for my father, as well. New York State law requires hospitals to provide interpreter services for patients with communication disabilities, yet this hospital blatantly ignored that requirement. My father was Deaf, and rather than ensuring he had proper communication access, the staff did nothing. When I asked why he wasn’t provided an interpreter, I was told, “We don’t provide that kind of service here,” and “We weren’t aware that he was Deaf until you got here. ” That was a lie—his medical records clearly stated that he was Deaf, and there was even a note taped to the wall. Instead of accommodating him properly, they isolated him. They attempted to use a dry-erase board to communicate, despite the fact that he could barely move his hands. A nurse became visibly frustrated with him when he couldn’t respond quickly enough, treating him with disrespect and impatience instead of the care and understanding he deserved.

When I arrived, I was horrified by my father’s condition. He was nothing but skin and bones—a shocking difference from how he looked just weeks earlier. I immediately asked why he was so malnourished, but nothing the hospital told me made sense. My father kept telling me he was hungry and that he felt ignored and neglected. If they had been properly feeding him, he wouldn’t have looked the way he did. That’s when I learned what had actually been happening. His feeding tube had been leaking for days ( who knows how long prior) and the staff failed to check why. When two new nurses finally examined him, they discovered that the tube had been completely out of his body, just lying on his chest, covered in buildup. It had not been cleaned or replaced in days. It proves that this has been a repeated cycle & the start of why he was getting these infections in the first place. He ultimately died from starvation and infections caused by improper feeding tube care. A nurse admitted to me that they knew what needed to be done but never did it. Another nurse told me that the only way to help him was to move him to a percussion bed to clear the buildup in his chest—but they never did that either.

Stated that if she mentioned it, she could lose her job & to keep pushing till he received one. Clearly my efforts meant nothing. This Hospital Failed My Father. The lack of care, neglect, and outright failure to follow medical standards at this hospital directly led to my father’s death. He did not have to die. If the staff had done their jobs—if they had provided proper communication access, monitored his feeding tube, and taken his condition seriously—he would still be alive today. This hospital failed him, and I will never stop speaking out about what happened. What you did is unforgivable, and no family should have to experience this kind of negligence and mistreatment. This facility should not be trusted with anyone’s life. This has been going on long enough.

February 5, 2025

Alec Brown

It's fine for the Dr's and nurses to miss appointments or call off when they want but if you miss an appointment it's a big deal mental health medication is important to receive in a fast and timely process this has been an on going peoblem where we ou make appointments or are given an appointment date for a medication that's suppoes to be administered by a nurse but it's kinda hard for that to happen when they're not at their job on the date of the medication appointment.

The place is a joke as far as mental health services go their adult mental health program is run more like a preschool than a mental health groups

March 19, 2025

Janelle

Great people but dirty facilities. Emergency Room (ER): Intake was fast and care was provided in a timely matter. Staff was well educated and informed. They communicated clearly with patient. The level of care provided was fantastic and they do a great job of prioritizing cases and making sure you are being cared for even if you are a lower priority due to severity of injury/illness. On the other hand, the place is dirty. On multiple occasions, I've noticed that the patient rooms in the ER have filthy floors. I would expect them to be much better cleaned.

Some floors look like they haven't been cared for in weeks. Other hospitals in the area are immaculate. NFMMC is not. It's gross. Hospital: The staff are caring and communicate well with patients and their families. They seem to care and I feel that the care is above average. Again, the cleanliness of the facility leaves much to be desired. Also, it is in dire need of updating.

Rooms have 15+ year old wallpaper. Why not spend a little and give them a fresh coat of paint and get rid of the time warp? Also, the floors are dirty. Not as bad as the ER but they definitely leave a bit to be desired. If I'm in a hospital, I expect cleanliness to prevent the spread of infection and disease. That includes the floors.

June 9, 2017

Albert Testa

Went to the Summit location today for a 1:30 appointment. Waiting room was full to the brim with people that had been waiting a long time. Got to the room and was left for over and hour with no sign of seeing the doctor anytime soon. I wish I could say this is isolate but it isn’t. This is the worst run office I’ve ever gone to.

The fault is mine for not switching sooner but that will be corrected. The desk staff is disengaged, generally playing on their phone which is ironic since I get get them to answer the office phone whenever I call. Just embarrassing. Thst said Dr Jensen is a rock star but one doctor can’t do it all

March 8, 2025